Sales Development Representative, Account Expansion – Existing Customers

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Reach out to current customers to explore and qualify opportunities for growth, emphasizing upselling and cross-selling of invoicing and payments solutions.

• Facilitate discussions with clients who have not yet activated key features of Granum.

• Assess and schedule expansion meetings for the Customer Success team.

• Develop a pipeline from the existing customer base.

• Conduct high-volume outreach primarily via phone, supplemented by email and follow-up sequences.

• Collaborate with the Payments team and Customer Success to identify signals for expansion and ensure smooth transitions.

• Accurately track activities, pipeline status, and outcomes in Salesforce.

• Stay informed about the invoicing and payments products and effectively address common objections.

• Convey effective messaging, customer objections, and elements that drive client decisions.

• Contribute to the development of the sales playbook, messaging strategies, and the Customer Success transition process.

⛳️ Requirements

• Prior experience in sales, customer success, or account management, particularly in upselling or expansion discussions.

• Friendly, enthusiastic, and enjoys engaging with people.

• A natural conversationalist who can seamlessly transition from casual conversation to business discussions.

• Goal-oriented and driven by achieving targets.

• Organized and disciplined for managing high-volume outreach.

• Thrives in a fast-paced, collaborative setting and is receptive to feedback.

• Quick to learn new products and articulate their features confidently.

• Interested in pursuing a career in sales.

• Experience in selling payment solutions to small and medium-sized businesses is a plus.

• Familiarity with sales in the green industry is a plus.

• Background in B2B SaaS sales is advantageous.

• Must possess the necessary work authorization to be employed in Canada or the U.S. without sponsorship.

🏝️ Benefits

• U.S.: extensive medical, dental, and vision insurance with various plan options.

• U.S.: HSA/FSA accounts, along with disability and life insurance.

• Canada: employer-funded HSA-based benefits plan that includes drug, dental, and mental health coverage.

• 401(k) matching available for U.S. employees.

• RRSP matching for employees located in Canada.

• Customized career development discussions.

• Support for tools, courses, and resources.

• Unlimited Paid Time Off.

• Paid company holidays.

• Company-wide winter break from December 24 to January 1.