Sales Development Operations Specialist

This is a fully remote position, open to applicants in North America.

📋 Description

• Take charge of building the SDR list by utilizing the Ideal Customer Profile (ICP) to identify Salesforce accounts and new prospects.

• Analyze and enhance account lists to ensure SDRs target the most suitable accounts.

• Oversee the quarterly assignment of new accounts.

• Assess SDR prospecting initiatives and suggest channels for reduction or expansion.

• Develop and maintain efficiency reports for SDRs focusing on core funnel metrics.

• Manage SDR capacity modeling, reporting on lead/account volume and cold outreach capability.

• Monitor and enforce adherence to SDR Service Level Agreements (SLAs).

• Provide daily technical support for tools including Orum, Outreach, ZoomInfo, and UserGems.

• Handle user provisioning and de-provisioning, password resets, and issue troubleshooting.

• Create UserGems audiences and campaigns that integrate with Outreach sequences.

• Convert SDR business requirements into technical specifications and collaborate with Business Operations.

• Identify gaps in data and enrichment in partnership with Business Operations and Marketing Operations.

• Promote workflow efficiencies for the SDR team.

⛳️ Requirements

• A minimum of 2 years in revenue operations, sales operations, or sales development operations within a B2B SaaS context.

• Previous experience in SDR or sales roles is advantageous.

• Practical experience with Salesforce and a sales engagement platform like Outreach, Salesloft, or similar is required.

• Familiarity with dialing tools such as Orum or comparable platforms.

• Experience with enrichment/signal tools such as ZoomInfo, UserGems, Clay, or similar.

• Strong skills in reporting and analysis.

• Capability to generate manager-facing funnel-metric reports and articulate findings.

• A service-oriented approach for daily user support and troubleshooting.

• Ability to translate business objectives into precise technical requirements.

• Possess a systems-thinking mindset and a high level of ownership.

• Strong communication skills to effectively engage both technical and non-technical audiences.

• Ability to ensure SDR processes remain in sync with Sales operations.

• Familiarity with AI/LLM tools, APIs, webhooks, or automation platforms like Zapier, Make, Workato, or coding knowledge is a plus.

🏝️ Benefits

• Two volunteer days each year.

• Paid time off for birthdays.

• Quarterly company wellness days.

• Three months of diaper supply and meal deliveries during the first month of maternity or paternity leave.

• Annual Planful Palooza, a company-wide culture kickoff event.

• Team-specific offsite events.

• Home office setup provided.

• Monthly reimbursements for Wi-Fi and cell phone expenses for all employees, whether in-office or remote.

• A company-wide mentorship program featuring executive sponsorship from the CFO.

• Monthly training programs tailored for managers.

• Employee Resource Groups with support for establishing new ERGs and communities.