Sales Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist sales teams and address customer inquiries through collaboration with customer service, implementation, pricing, transportation, merchandising, supply chain, and other departments.

• Document and finalize follow-up actions from customer meetings and planning sessions.

• Engage in team meetings and provide insights on ongoing initiatives.

• Manage customer requests for dispensers, brewers, water, non-stock items, and special orders.

• Track inventory availability and liaise with buyers regarding customer backorders.

• Work directly with vendors to gather pricing, availability, product details, and labels.

• Develop customer shopping lists and oversee account support activities.

• Utilize Salesforce for reporting, activity monitoring, and customer support documentation.

• Support 15–20 sales representatives concurrently while juggling multiple priorities.

• Assist with reporting, onboarding, transfers, meeting organization, accounts payable processing, and office support tasks.

⛳️ Requirements

• A High School Diploma or GED is required.

• 1-2 years of professional experience in a support or customer service role, or a combination of education and experience.

• Previous sales support experience is preferred, especially in a distributed environment.

• Familiarity with Salesforce.com.

• Excellent organizational and multitasking abilities.

• Capacity to self-direct and demonstrate initiative.

• Ability to collaborate effectively across various departments.

• Comfortable working within a hybrid support model catering to distributed sales teams.

• Strong process-oriented mindset with a commitment to continuous improvement.

• Adaptability and flexibility in a dynamic business setting.

• Exceptional problem-solving and critical-thinking capabilities.

• Strong written and verbal communication skills.

• High attention to detail and accuracy.

• Effective time management and organizational skills.

• Proficient in managing multiple requests and priorities simultaneously.

• Collaborative attitude with a knack for cross-functional teamwork.

• Self-motivated, with the ability to work independently.

• Experience in supporting business-to-business sales organizations is preferred.

• Intermediate Microsoft Excel skills, including VLOOKUPs, pivot tables, and formulas, are preferred.

• Experience in reporting and data analysis is preferred.

• Familiarity with customer account management processes is preferred.

🏝️ Benefits

• An inclusive culture with associate-led Business Resource Groups.

• 112 hours of paid time off (PTO).

• Holiday schedule featuring 7 observed paid holidays and 1 floating holiday.

• Discounts available for online and retail purchases.

• Company-matched 401(k) plan.

• Wellness programs supporting both physical and mental health.