Sales Coordinator

This is a fully remote position, open to applicants in North America.

📋 Description

• Support the North American sales team in enhancing revenue and expanding market share within the travel community for Relais & Châteaux member hotels.

• Contribute to the planning and execution of events, showcases, sales blitzes, missions, conferences, and FAM trips.

• Manage venue selection, prepare badges and signage, and provide onsite assistance as needed.

• Collaborate with the International Director, North America, and regional sales managers to analyze revenue production reports.

• Aid North American sales managers with client interactions during sales events or in their absence.

• Support Global and International Sales Directors with key account management responsibilities, particularly with American Express and Chase Travel.

• Monitor member payments for events in coordination with Paris accounting.

• Assist with administrative and organizational duties alongside the International Director, Global Director, and Sales B2B Coordinator in Paris.

• Address commission inquiries from travel agencies based in the US and Canada.

• Update CRM systems and manage events in Eventmaker for effective tracking and reporting.

• Revise preferred partner program lists and liaise with the SynXis team regarding compliance of member hotels.

• Provide support to VIP agencies in North America in confirming member hotels through R&C central reservations/SynXis.

• Collaborate closely with the reservations team.

• Cultivate effective working relationships with member hotels, restaurants, and Relais & Châteaux HQ teams.

⛳️ Requirements

• Seasoned professional with a demonstrated history in coordination, executive support, or a related administrative role.

• Exceptional organizational skills and keen attention to detail.

• Capability to manage multiple priorities effectively.

• Experience in the luxury hospitality sector is preferred.

• High degree of professionalism, diplomacy, and interpersonal abilities.

• Outstanding written and verbal communication skills.

• Ability to work autonomously as well as collaboratively within a team.

• Proficiency in English is required.

• Preference for fluency in a second language, ideally French and/or Spanish.

• Strong working knowledge of PowerPoint and Excel for presentations and reporting purposes.

• Capacity to work remotely, preferably within the Eastern Time Zone of the USA.

🏝️ Benefits

• Opportunities for travel.

• Exclusive internal program enabling teams to experience the Relais & Châteaux collection firsthand and enjoy distinctive, enriching stays.

• Special offers from carefully chosen partners in lifestyle, wellness, and gastronomy.

• A people-centric, high-standard, and supportive work environment.

• Opportunities for professional and personal development.

• A stimulating professional environment and an international network celebrated for excellence.