Sales Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver inbound customer support, primarily through WhatsApp and additional communication platforms.

• Comprehend customer requirements, showcase services, and navigate each interaction towards successful conversion.

• Arrange, confirm, and modify appointments as necessary.

• Follow up with customers who have shown interest but have yet to finalize their appointment bookings.

• Identify opportunities for conversion during customer interactions.

• Actively seek new customers through WhatsApp and other channels.

• Utilize the salon’s contact database to discover prospects for new appointments.

• Implement customer reactivation strategies.

• Cultivate customer relationships to promote repeat business and loyalty.

• Showcase the salon’s services, procedures, professionals, terms, and competitive benefits.

• Document customer interactions, opportunities, and conversions in the designated system or tool.

• Monitor customer service performance and conversion metrics.

• Collaborate with the salon team to ensure a favorable customer experience from the initial contact to the in-person appointment.

⛳️ Requirements

• Proven experience in customer service, reception, or sales roles.

• Exceptional verbal and written communication abilities.

• Comfortable engaging with customers via WhatsApp.

• A commercially driven, persuasive, and conversion-oriented profile.

• Proactive in reaching out to and acquiring new customers.

• Strong organizational skills for managing inquiries and follow-ups.

• Empathetic with the capacity to foster customer relationships.

• Quick and responsive in delivering customer service.

• Enjoy working with people and committed to providing an outstanding customer experience.

• Preferred: experience in aesthetics, clinics, spas, or beauty and wellness-related businesses.

• Preferred: familiarity with WhatsApp sales.

• Preferred: experience with CRM or customer service systems.

• Preferred: background in customer prospecting and reactivation.

• Preferred: experience in working towards sales, appointment, and conversion targets.

• Must be available to work regular business hours, Monday through Friday.

🏝️ Benefits

• Fully remote work environment.

• Fixed salary.

• Commission opportunities.

• Pathway for professional development.