Sales Associate

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist in the onboarding process for new SMB customers in both domestic and international markets through telesales outreach, timely follow-ups, and minimal engagement.

• Utilize Salesforce, Salesloft, Aircall, and Marketo to facilitate customer onboarding and KYC completion.

• Connect with prospects using structured outreach via calls, emails, and messaging platforms such as WhatsApp or Telegram.

• Guide customers through the onboarding process to enhance conversion results.

• Manage communications with new accounts through phone calls, emails, and automated sequences.

• Collaborate closely with operations teams to assist in activations and approvals.

• Promptly address any onboarding, operational, or payment-related issues.

• Motivate customers towards their initial funded transactions.

• Support onboarding and activation objectives for the designated portfolio.

• Introduce customers to relevant Payoneer products when suitable.

• Share feedback, insights, and suggestions during team meetings to aid in business growth.

⛳️ Requirements

• Holder of a Bachelor’s degree or currently enrolled in a Bachelor’s degree program.

• 1–2 years of experience in B2B sales, telesales, inside sales, customer onboarding, customer service, or a related field; internships or early sales experience are advantageous.

• Strong sales skills with the ability to thrive in a fast-paced, target-driven environment.

• Capability to handle high activity volumes, prioritize tasks effectively, and meet deadlines and conversion targets.

• Proficient in Microsoft Office, including Excel, Word, and PowerPoint.

• Fluency in English is essential.

• Exceptional verbal and written communication skills, along with strong call handling capabilities.

• Confident in engaging customers persuasively over the phone.

• Prior BPO or inside sales experience is highly preferred.

• Ability to manage rigorous follow-up schedules and meet volume-based onboarding or activation targets.

• Organized in reporting and effective in coordinating with sales and operations stakeholders.

• Strong eagerness to learn industry best practices and continuously enhance onboarding, activation, and FFT performance outcomes.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations available during the hiring process.

• A diverse and inclusive workplace.