Sales Assistant, 16-24 Std.

This is a fully remote position, open to applicants in Germany.

📋 Description

• Support for merchants and business clients both domestically and internationally via telephone and email.

• Handling of merchant inquiries from the specialist trade, retail, export, and other sales channels.

• Assistance to the Key Account Management and the field sales team in daily operations.

• Creation, maintenance, and correction of quotes and customer documents.

• Recording, processing, and coordination of orders and requests.

• Interface management between sales, logistics, warehousing, and operations.

• Support in planning and tracking logistics processes.

• Maintenance of sales-related data and master data in the employed systems.

• Preparation and verification of invoices, debit notes, credit memos, and cancellations.

• Processing and clarification of open items and invoice discrepancies.

• Documentation and handling of complaints, such as transport damages, quality defects, or shortfalls.

• Coordination with internal and external contacts to find solutions.

• Key user function for sales-relevant systems, such as Xentral.

• Maintenance and management of trade and industry reports.

• Support in optimizing sales processes and internal communication.

• Taking on administrative tasks to ensure smooth operations in sales.

⛳️ Requirements

• Successfully completed commercial training or a comparable qualification.

• Several years of professional experience in internal sales, sales operations, or a similar position.

• Fluent English skills are advantageous.

• Proficient use of ERP systems, ideally Xentral.

• Proficient use of MS Office, especially Excel.

• Structured, independent, proactive, and solution-oriented working style.

• Strong service and customer orientation along with excellent communication skills.

• Organizational talent and enjoyment in coordinating multiple topics simultaneously.

• Team player with a high level of responsibility.

🏝️ Benefits

• Remote first: Work from anywhere within Germany.

• Hybrid work option in offices located in Munich or Düsseldorf.

• Dogs are welcome both in the office and at joint appointments.

• JobRad.

• EGYM Wellpass.

• Corporate Benefits.

• Subsidies for childcare.

• Subsidies for company pension plans.

• Flat hierarchies and short decision-making processes.

• Motivated team with a meaningful mission.