Sales and Distribution Support Advisor, Individual Dental

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Assist management with Sales Operations matters for both internal and external Direct to Consumer Sales, Member Retention, and Broker Support call center teams.

• Organize resources to aid leadership in enhancing sales performance, agent experience, and member experience.

• Collaborate with teams responsible for overseeing DTC Sales, Member Retention, and Broker Support call centers.

• Establish automated sales performance reporting to promote transparency and accountability.

• Facilitate agent onboarding for system access, state licensing, and appointments.

• Create, maintain, and distribute reports concerning operational disciplines and agent behavior influencing agent efficiency.

• Document and formulate Standard Operating Procedures (SOPs) for Individual Dental Sales Operations.

• Coordinate with Quality and Compliance to guarantee a premier consumer experience.

• Analyze trends in sales and retention KPIs and monitor progress towards organizational objectives.

• Assess internal or external challenges and propose solutions and best practices.

• Collaborate with Individual Dental Operations teams to boost efficiency and improve both customer and agent experiences.

⛳️ Requirements

• BA/BS in business, communications, health care, or demonstrated related experience.

• Over 5 years of experience in call center Sales Operations or a similar role.

• Strong background in process improvement and experience in documenting SOPs.

• Comprehensive knowledge of the health insurance sector, including regulations and guidelines.

• Good grasp of call center technology, terminology, and the working environment.

• Experience in identifying gaps in call center technology, sourcing solutions, and implementing them effectively.

• Ability to build consensus among internal and external stakeholders.

• Capability to navigate a complex and swiftly changing regulatory landscape.

• Exceptional verbal, written, and Microsoft Outlook skills.

• Strong organizational and time management abilities.

• Proficient in multitasking and managing multiple projects concurrently.

• Willingness to travel 5% to 15%.

• If working remotely, a cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload speed is mandatory.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits available from day one.

• Well-being and behavioral health programs offered.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Options for leaves of absence.

• Remote work from home option, contingent upon having cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload.

• Tobacco-free policy and an eligible smoking cessation program where legally applicable.