Sales and Business Operations Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the annual and quarterly business planning activities.

• Create operational strategies that align with the company's growth goals.

• Assist executive leadership in conducting business reviews, providing recommendations, and tracking performance.

• Discover opportunities to enhance organizational efficiency and scalability.

• Design and maintain executive dashboards, reports, and performance metrics.

• Examine sales, renewal, retention, and revenue trends to pinpoint opportunities and potential risks.

• Collaborate with Finance and Sales leadership to facilitate forecasting activities.

• Ensure data quality, governance, and reporting consistency across systems.

• Aid in customer retention and improvement strategies for renewal programs.

• Track customer lifecycle metrics and generate actionable insights.

• Create reporting frameworks for renewal pipelines and at-risk accounts.

• Work with Customer Success and Sales leadership to enhance customer engagement processes.

• Assess and refine end-to-end business processes throughout the customer lifecycle.

• Generate process documentation, governance frameworks, and operational policies.

• Spearhead cross-functional initiatives aimed at increasing efficiency, scalability, and automation.

• Establish measurement frameworks to evaluate effectiveness and adoption.

• Identify system enhancements and automation opportunities in collaboration with business and technology teams.

• Oversee CRM processes, governance, and business requirements.

• Convert business needs into actionable system solutions.

• Promote user adoption and process compliance across revenue technologies.

• Lead strategic projects that involve multiple business functions.

• Facilitate stakeholder alignment regarding priorities, dependencies, and expected outcomes.

• Manage project timelines, communication plans, and executive updates.

• Assist in organizational change management for process and technology initiatives.

⛳️ Requirements

• A Bachelor's degree in Business, Finance, Operations, or a related field.

• Over 8 years of experience in Sales Operations, Revenue Operations, Business Operations, Customer Success Operations, or similar areas.

• Proven track record in supporting recurring revenue and customer-centric business models.

• Demonstrated ability to lead intricate cross-functional projects from the planning phase to execution.

• Experience presenting business recommendations to senior leadership.

• Advanced expertise in Salesforce CRM.

• Strong analytical skills coupled with data visualization capabilities.

• Proficient in Microsoft Excel at an advanced level.

• Familiarity with business intelligence and reporting platforms.

• Expertise in process mapping and business requirements documentation.

• Preferred: experience in software, technology, SaaS, or subscription-based industries.

• Preferred: understanding of customer retention, renewals, and customer success operating models.

• Preferred: experience with partner operations, channel programs, or ecosystem management.

• An MBA or advanced business degree is preferred.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Disability insurance.

• Paid Parental Leave.

• 401(k) plan.

• Generous Paid time off (PTO).

• Compensation, bonuses, and benefits.

• A diverse and inclusive work environment.

• Philanthropic opportunities through the Rimini Street Foundation.