Head of Software Systems – Business Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee management, optimization, governance, and lifecycle of all software systems throughout The Fedcap Group’s global operations.

• Develop and implement a multi-year systems roadmap that aligns with organizational growth objectives.

• Facilitate platform rationalization and consolidation efforts.

• Identify and enhance AI, automation, and emerging capabilities within software platforms.

• Direct system administration, configuration, and functional support for a portfolio comprising over 300 systems and vendors.

• Set standards for configuration, release management, testing, change control, documentation, and production readiness.

• Collaborate with Security and Compliance to design application role and permission models.

• Coordinate efforts for vulnerability remediation, upgrades, patches, vendor maintenance, data archival, and disaster recovery requirements.

• Build and direct the business partnership function bridging technology and business operations.

• Establish a systems service catalog, along with intake, prioritization, escalation paths, and satisfaction targets.

• Lead implementations, upgrades, and migrations from requirements to stabilization, including UAT, deployment readiness, training, and post-launch support.

• Monitor system utilization and adoption, developing remediation plans as necessary.

• Guide systems and application architecture, integration patterns, interoperability standards, and conduct architecture reviews.

• Partner with Software Engineering and Data & Analytics on integrations, data quality, reporting, and dependency management.

• Manage software vendors, including licensing, service levels, budgets, forecasting, negotiations, renewals, and purchasing decisions.

• Conduct vendor business reviews to ensure accountability to contractual obligations.

• Assist with RFPs, proposals, pre-acquisition due diligence, and post-acquisition systems onboarding and harmonization.

• Build, mentor, and lead a high-performing distributed team.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Business, Engineering, Computer Science, or a related field.

• 10+ years of experience in enterprise applications, business systems, or digital transformation roles.

• 5+ years in a leadership position.

• Demonstrated success in leading significant system implementations, migrations, adoption programs, and platform rationalization across diverse business units or entities.

• Experience managing distributed teams, business-facing technology functions, and third-party software vendors.

• Strong working knowledge of Oracle Fusion ERP and enterprise platforms that include CRM, case management, student management, and EHR.

• Familiarity with modern SaaS administration practices.

• Understanding of application integrations, APIs, identity and access management, role-based permissions, release management, application security fundamentals, and AI and automation capabilities within software platforms.

• Strong skills in application portfolio management, software licensing, service management, and technology financial optimization.

• Business-first leadership approach with a strong customer focus and emphasis on measurable operational outcomes.

• Ability to cultivate trusted relationships with executives, operational leaders, technical teams, vendors, and end users.

• Comfortable working within a federated, international organization undergoing considerable transformation.

• ITIL, PMP, Prosci, business analysis, TOGAF, and/or relevant platform certifications are preferred.

• An advanced degree is preferred.

• Experience leading application architecture, integration standards, and architecture reviews in a complex, multi-entity organization is preferred.

🏝️ Benefits

• $40,000 performance bonus.

• Medical, Dental & Vision coverage.

• Life/AD&D & Long-Term Disability insurance.

• Flexible Spending Account (FSA).

• Commuter Benefits.

• 403(b) retirement plan.

• Wellness Program.

• Benefits may vary by location and business unit.