Sales and Business Development Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Actively promote iClassPro class management software to swim schools, gyms, dance studios, cheer programs, camps, and various youth activity businesses throughout Australia.

• Manage the complete customer journey for new accounts, starting from the initial conversation through onboarding and ensuring long-term success.

• Oversee the onboarding process for closed accounts, guaranteeing that customers are adequately set up, trained, and confident in using the platform.

• Cultivate trustworthy relationships with owners and operators, comprehend their objectives, and assist them in utilizing iClassPro effectively.

• Recognize suitable upsell and cross-sell opportunities that align with the customer's best interests.

• Collaborate with Sales, Onboarding, Support, and Product teams to provide a seamless customer experience.

• Relay customer feedback, trends, and suggestions for improvement internally, serving as the voice of the customer.

⛳️ Requirements

• Must be a current resident of Australia.

• Preference for candidates with experience in the youth activity industry.

• Background in sales, account management, customer success, and/or onboarding within a SaaS or service-oriented environment is highly desirable.

• Strong skills in relationship building and a sincere interest in facilitating customer success.

• Exceptional written and verbal communication abilities.

• High level of organization, commitment to follow-through, and ownership of tasks.

• Capability to manage multiple accounts and priorities concurrently.

• Consultative approach focused on problem-solving rather than merely closing deals.

• Team-oriented mindset and readiness to assist wherever required.

• All candidates are required to complete the Culture Index Survey during the application process.

🏝️ Benefits

• Highly competitive compensation package.

• Generous paid time off - 27 total paid days off in the first year.

• Comprehensive health benefits that include fully paid medical premiums for employees.

• Generous 401(k) contributions that exceed a match; contributions are made by the employer even if the employee cannot contribute.

• Engaging company events to foster team connections.

• Opportunities for career advancement in a thriving, purpose-driven organization.