Sales Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Present, promote, and sell appropriate bicycles tailored to customer needs and inquiries.

• Upsell relevant parts and accessories.

• Engage with customer leads through phone, live online chat, or ticketed email.

• Share special promotions and product suggestions to enhance conversion rates and customer lifetime value.

• Utilize compelling arguments, rationale, and value propositions to drive sales.

• Foster positive relationships with both customers and the business.

• Meet established sales targets and objectives within the specified timeline.

• Assist in market analysis, sales tracking, and the preparation of status reports.

• Keep precise customer records.

• Respond to customer inquiries regarding bicycle products and their availability.

• Complete sales reports and fulfill tasks assigned by the Sales Supervisor.

• Participate in weekly meetings with the Sales Supervisor.

• Continuously seek improvement through feedback and provide insights on customer experiences and sales outcomes.

• Report directly to the Sales Supervisor.

⛳️ Requirements

• Previous experience with bicycles is essential, including knowledge of a wide range of bicycle products, parts, and accessories.

• Demonstrated success as a sales representative or in a consultative customer service position.

• Strong written and verbal communication skills in English, along with effective listening abilities.

• Proven ability to manage time effectively in a remote work setting while meeting objectives and deadlines.

• Demonstrated decision-making and analytical capabilities.

• Proficiency in CRM software.

• Experience with Microsoft Excel/Google Sheets, computers, and online tools.

• Familiarity with and usage of AI tools and applications.

• Ability to remain calm under pressure and adapt to changes in systems or processes.

• Exceptional selling, negotiation, and relationship management skills.

• Commitment to continuous improvement, openness to feedback, and a sense of ownership and responsibility.

• A resume and cover letter are required.

• A passion for bicycles and extensive knowledge of bicycle products is necessary.

🏝️ Benefits

• Commission for achieving targets.

• Flexibility of a remote work setup.

• Opportunities for feedback and ongoing improvement.