Sales Advisor – US East

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the timely and effective delivery of Sherweb’s solutions to meet the needs and goals of our customers.

• Provide training on products and platforms, as well as onboarding and sales assistance to both new and existing clients.

• Gather customer feedback and identify opportunities for enhancing products and service offerings.

• Deliver pre- and post-sales support.

• Present efficient and professional solutions to enhance customer satisfaction.

• Prioritize first contact resolution and prompt problem-solving.

• Manage and take ownership of internal requests and processes on behalf of customers.

• Actively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to identify needs and growth opportunities.

• Serve as the primary point of contact for incoming calls and customer requests across both direct and partner channels.

• Collaborate with sales advisors, direct customers, partners, and other stakeholders.

⛳️ Requirements

• Minimum of 2 years of customer-facing experience.

• Capability to manage multiple tasks and priorities effectively.

• Exceptional written and verbal communication skills.

• Strong time management and organizational abilities.

• Comprehensive knowledge of Microsoft products (Outlook, Teams, Excel).

• Previous experience in a similar or sales-focused role is preferred.

• Ability to deliver a quick response to customer needs.

• A genuine passion for enhancing the customer experience.

• A natural, personable, and committed team player.

• Experience in IT is preferred.

• Clear written and verbal communication skills in English.

• Availability to work in the Central & Pacific Time Zone.

🏝️ Benefits

• A dynamic work environment that adapts to your needs.

• A friendly and diverse workplace culture that prioritizes inclusion and equality.

• Access to state-of-the-art technology and tools.

• A results-driven culture that recognizes talent, action, and innovative thinking.

• Annual salary reviews based on performance.

• Supportive and caring colleagues from various professional and cultural backgrounds.

• A flexible total compensation package.

• Vacation time that takes your previous experience into account.

• Advanced paid hours to help you recharge (holidays and mobile days).

• A flexible benefits plan tailored to your needs.

• Options for flexible savings funds.

• A monthly allowance for home internet expenses.

• Significant opportunities for growth.

• A clear career path with chances to learn and advance.

• Close proximity to your direct manager and open, honest communication to facilitate your development.

• Numerous initial and on-the-job training opportunities, along with tools to track your progress and aid in your career advancement.

• “Sherweblife” - a vibrant calendar of activities that brings us together virtually and in person throughout the year.