Residential Sales Specialist

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Address same-day customer sales and cancellation inquiries allocated to the Inside Sales Channel.

• Formulate and execute sales and retention strategies aimed at maximizing revenue while minimizing cancellations and rate rollbacks.

• Obtain revised customer contract agreements and commitments via telephone negotiations.

• Handle customer service escalations within the specified territory.

• Attract and retain existing WM customers through a consultative selling methodology.

• Achieve customer sales and retention targets while ensuring customer satisfaction.

• Work closely with the Market Area Sales Manager to address unique customer challenges.

• Mitigate account losses by addressing and resolving cancellation requests.

• Implement sales and retention initiatives to enhance customer service and profitability.

• Align WM services with customer requirements by effectively communicating pricing, service strategies, and competitive insights.

• Utilize WM sales productivity software, including Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, and Green Pages.

• Create detailed proposals and suggest equipment optimization and leasing solutions.

• Recommend solutions that adhere to local, state, and federal regulations.

• Refresh and secure customer service agreements.

• Carry out responsibilities without supervisory oversight.

⛳️ Requirements

• Must reside and work in the United States.

• High school diploma or GED (from an accredited institution).

• A minimum of one year of relevant work experience.

• At least one year of sales experience in a consumer-based industry, in addition to the educational requirement.

• Internal criteria include nine months of demonstrated success in a role involving customer interaction.

• Proficient in computer and software applications.

• Capability to build relationships, communicate effectively, exhibit professionalism, make informed decisions, think strategically, achieve results, understand the business, influence and negotiate, manage time and workload, and apply ethical practices.

• No specific certificates, licenses, or registrations are required.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability coverage.

• Stock Purchase Plan.

• Company matching on 401K contributions.

• Paid vacation.

• Paid holidays.

• Personal days.

• Remote/work-from-home options available.

• Support for Real ID or TSA-approved alternatives for business travel.