Inbound Sales Representative – LATAM

This is a fully remote position, open to applicants in Mexico, +6 more countries.

📋 Description

• Manage warm inbound leads and assist families throughout the sales journey.

• Assist families in exploring cremation options and empower them to make informed decisions.

• Handle returning leads and follow-up discussions via phone, text, and email.

• Contribute to queue management, sales efforts, and support processes.

• Achieve performance goals while ensuring strong conversion rates and quality metrics.

• Utilize HubSpot, Aircall, GSuite, Slack, and the case management system effectively.

• Develop product knowledge, finalize sales, and adopt a consultative sales technique.

• Opportunity to progress from Second Call Representative to First Call Representative based on consistent performance.

⛳️ Requirements

• Minimum of 2 years of sales experience with a proven history of meeting or surpassing individual goals.

• Proven ability to manage the complete sales cycle and achieve closures.

• Preferably experience in consumer (B2C) sales conducted over the phone.

• Strong sales intuition and effective phone presence.

• Capable of steering live conversations towards confident choices and addressing objections.

• Proficient in spoken and written English.

• Self-motivated, results-oriented, emotionally resilient, and highly receptive to coaching.

• Comfortable working autonomously and handling consistent follow-up.

• Familiar with HubSpot or similar CRMs like Salesforce or Zoho.

• Reliable home setup with stable internet and a quiet, comfortable workspace.

• Availability to work full-time, 8-hour shifts on a regular weekly schedule.

• Open to Monday–Friday, Tuesday–Saturday, or Sunday–Thursday shift patterns.

• Ability to work AM shifts starting from 6–8am EST or PM shifts beginning from 1–4pm EST.

• Submission of an English resume and an English voice introduction is required.

• Fluency in Spanish is a plus.

• Experience in selling within high-trust sectors such as insurance, healthcare, or travel is an advantage.

🏝️ Benefits

• Competitive base salary complemented by monthly performance bonuses.

• Unlimited performance-based compensation structure with significantly higher earning potential for First Call Representatives.

• Paid time off (PTO).

• 10 paid holidays.

• Comprehensive paid training.

• Fully remote work environment.

• Career advancement opportunities and expanded responsibilities based on performance.

• Investment in training and personal growth.

• Transparent feedback process.

• Supportive culture that prevents burnout.

• Same one-on-one meetings, check-ins, and career pathways as the U.S. team.

• Equivalent expectations and opportunities as the U.S. team.