Sales Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address incoming sales inquiries from team members with exceptional accuracy.

• Process warranty requests efficiently.

• Oversee sales activities, alternating between client and EPD roles while upholding customer service excellence.

• Accurately document quotes and customer feedback in the CRM system.

• Handle customer account inquiries effectively.

• Expedite the processing of sales orders promptly and in accordance with company protocols.

• Ensure the CRM data is precise, including machine numbers and customer classifications.

• Support internal and face-to-face teams with administrative duties, custom pricing documentation, and marketing requests.

• Manage consignment stock orders and transfer requests efficiently.

• Handle requests for sample products.

• Update daily activities and financial goals in company communication platforms.

• Log issues related to sales orders.

• Manage customer ETA inquiries with the logistics team.

• Request Proof of Delivery (POD) from logistics and relay them to customers.

• Adhere to the organization’s Information Security Management System (ISMS) along with relevant policies, procedures, standards, and guidelines.

⛳️ Requirements

• Energetic, driven, and eager for sales achievements.

• Proficient in using NetSuite.

• Demonstrated experience in telephone-based sales.

• Proven track record of consistently surpassing targets.

• Excellent phone-selling abilities and active listening skills.

• Capability to upsell and cross-sell items to enhance margins.

• Familiarity with CRM systems and their functions.

• Experience with Asana is a plus.

• Ability to cultivate effective working relationships with both internal and external clients.

• Exceptional communication skills.

• Proficient in multitasking, prioritizing, and effectively managing time.

• Strong influencing abilities.

• High attention to detail.

• Negotiation skills.

• Experience dealing with technical or complex information.

🏝️ Benefits

• Highly competitive salary – paid weekly.

• Enrollment in HMO upon commencement.

• Additional HMO dependents added for each year of service.

• 20 vacation days annually.

• 7 sick days per year.

• Annual performance bonuses and incentives.

• Regular salary reviews and increases.

• Complimentary cooked rice, snacks, and hot beverages.

• Company polo shirts provided.

• A vibrant and cheerful open-plan working environment.

• Opportunity to work with prestigious clients alongside highly professional and friendly colleagues.