Sales Administration Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with airline stakeholders and global operations teams to support account management, sales, and service functions.

• Provide ongoing proactive oversight of operations, tools, and staff coordination to enhance the efficiency and effectiveness of the sales team.

• Cultivate and sustain professional relationships with customer representatives, kitchen units, and internal stakeholders.

• Coordinate with pricing, billing, procurement, industrial engineering, and data departments to ensure data integrity and timely execution of tasks.

• Oversee bid activities, complete tenders, evaluate inquiries, support pricing strategies, conduct bid analysis, and present final RFP submissions.

• Manage the implementation of contractual CPI across regions and brands in collaboration with local finance teams.

• Oversee the GG Canada & International SLA program.

• Assist with review calls, menu presentations, cycle changes, and start-ups across Canada, the US, and international operations.

• Maintain accurate records, meeting notes, performance-management documentation, and escalate issues to the appropriate parties.

• Support KPI early-indicator tools to enhance operational performance and minimize financial penalties.

• Monitor unit performance and proactively escalate issues to uphold quality service standards.

• Conduct ad hoc data analysis and generate reports, including profitability reports for the ZRH commercial team.

• Maintain flight-data analysis tools and provide catering locations with relevant flight statistics.

• Oversee substitutions, pricing management, and billing audits.

• Facilitate daily customer and operational activities, customer management, and customer development.

• Act as the primary point of contact for customer relationship management.

• Develop, manage, distribute, and communicate customer data influencing Gate Gourmet operations and customer groups.

• Maintain internal and external customer performance reports as well as the customer portfolio.

• Undertake special projects and perform additional duties as assigned by management.

⛳️ Requirements

• Bachelor’s Degree or 6 years of equivalent work experience in Sales and Service, preferably in airline and/or airline catering.

• Minimum of two (2) years of experience in Sales, with a preference for airline and/or airline catering experience.

• Previous project management experience is preferred.

• Experience in a food-related industry is preferred.

• Experience with customer account management and performance is required.

• A background in finance, revenue management, and/or pricing is preferred but not essential.

• Proficiency in Power BI.

• Intermediate to advanced skills in Microsoft Office, particularly Excel and PowerPoint, are required.

• Strong analytical, data analysis, problem-solving, and critical thinking abilities.

• Excellent organizational and/or project management skills.

• Exceptional verbal and written communication, as well as presentation skills.

• Experience in large-scale catering operations or logistics, particularly airline catering, is preferred.

• Background in sales and/or customer service, specifically in Account Management.

• Ability to adapt roles and responsibilities as business needs evolve.

• Capable of working effectively in a team environment, demonstrating strong leadership and interpersonal skills.

• Employees are expected to embody gategroup’s Values of Excellence, Passion, Responsibility, and Respect.

🏝️ Benefits

• Paid time off.

• 401k plan with company matching.

• Company-sponsored life insurance.

• Medical, dental, and vision insurance plans.

• Voluntary short-term and long-term disability insurance.

• Voluntary life, accident, and hospital insurance plans.

• Employee Assistance Program.

• Commuter benefits.

• Employee Discounts.