Sales Account Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Address customer requirements and issues to cultivate and sustain robust relationships.

• Propel new account acquisition and revenue expansion within current accounts.

• Follow up on outstanding quotes and business prospects across TTM’s product offerings.

• Collaborate with TTM support teams on negotiation spreadsheets, research, QBR preparation, and related tasks.

• Offer guidance and support across TTM regional locations.

• Ensure that customer needs are recognized and fulfilled by internal departments.

• Engage in customer-site sales activities, including presentations, negotiations, and QBRs.

• Design and present strategic growth initiatives.

• Utilize MS Dynamics CRM to input opportunities, manage customer and account data, and provide key account progress updates.

• Present information to customers, TTM management, and support teams.

• Initiate, recommend, and deliver customer-centric solutions.

• Direct TTM divisions globally in alignment with customer initiatives and expectations.

• Monitor TTM performance and drive improvements in collaboration with site-level management.

• Work alongside engineering, supply chain, accounting, production, customer service, and other departments to address business challenges.

• Provide monthly reports and details on controlled business.

• Support special projects, programs, and additional responsibilities assigned by management.

• Draft written communication for customers, TTM employees, and management.

⛳️ Requirements

• Bachelor of Science degree.

• A technical background is preferred.

• International experience is desirable.

• Outstanding communication abilities and proficiency in reading, writing, and understanding the English language.

• Proven track record of successful sales performance and customer service/support that exceeds expectations.

• Excellent attention to detail, organizational skills, and prioritization capabilities.

• Strong proficiency in Windows Excel, Word, PowerPoint, and Outlook.

• Capacity to thrive in a fast-paced environment with a high workload volume.

• Willingness to travel 25%-40% of the time.

• Experience with office tools including CRM, Word, Excel, and PowerPoint.

• Required knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials.

• Working understanding of manufacturing processes and systems.

• Familiarity with industry certifications and requirements across different market segments.

• Knowledge of ISO 9001, AS9100, and ISO 140001 standards is preferred.

• Ability to resolve practical problems with limited standardization.

• Capability to manage conflict situations with both internal and external customers.

• Ability to align strategies and capabilities with customer demands and interpret written, oral, diagrammatic, or schedule instructions.

• Must adhere to TTM Export Control Policies and Procedures, as well as applicable ITAR, EAR, and OFAC regulations.

• Must be able to identify ITAR products and understand access restrictions for US Citizens and US Permanent Residents.

• Must be knowledgeable about and comply with authorization procedures for foreign visitors and export-controlled shipments.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Flexible Spending Account.

• Health Savings Account.

• Accident benefits.

• Life insurance.

• Disability benefits.

• Paid vacation.

• Paid holidays.

• Benefits available on the first of the month following the date of hire.