Sales Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire sales cycle from initiation to completion.

• Inform customers about what to anticipate during the sales journey.

• Identify and develop new business opportunities.

• Arrange and conduct product demonstrations.

• Finalize account agreements.

• Utilize PracticePanther expertise to assess customer requirements during the qualification phase.

• Record each interaction in accordance with company and departmental standards.

• Follow up promptly with prospective clients.

• Evaluate and manage the sales pipeline effectively.

• Request the next meeting and propose additional products or services.

• Enhance customer satisfaction and increase revenue.

• Foster a positive relationship with customers and deliver an exceptional customer service experience.

• Communicate professionally and effectively with both internal teams and external clients.

• Stay updated on new product features and enhancements.

• Seek out new firms, conduct cold calls, and reconnect with previous prospects to boost PracticePanther visibility.

• Collaborate effectively with other teams.

• Perform additional tasks as assigned.

⛳️ Requirements

• 0-1 years of experience in sales.

• 0-1 years of experience in a SaaS environment.

• Familiarity with the legal industry is a plus.

• Proficient in Salesforce, Intercom, Drift, and G Suite.

• Experience in leading projects and thriving in a team-based setting.

• Background working with small to medium-sized businesses and technology.

• Must exhibit patience, empathy, and possess outstanding communication skills.

• Data-driven mindset.

• Strong interpersonal skills for collaboration across various departments.

• Comfort with technology and eagerness to learn new software.

• Capability to manage escalated customer concerns.

• Self-motivated and diligent in work ethics.

• Exceptional verbal and written communication abilities.

• Organized, detail-oriented, and capable of juggling multiple responsibilities.

• Must be personable and enjoy engaging in a client-facing capacity.

• Able to explain technically detailed processes and integrations to both tech-savvy and non-technical customers.

🏝️ Benefits

• Competitive salary.

• Paid vacation, sick leave, and parental leave.

• Flexibility for remote work.

• Budget allocated for home office enhancements.

• Company culture that promotes work/life balance.

• Comprehensive 100% paid PPO medical, vision, and dental insurance.

• 401k matching program.