Sales Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership and cultivate essential client relationships within a designated portfolio of premier UK automotive retail accounts.

• Act as the main point of contact for clients, fostering trusted-advisor relationships with senior stakeholders.

• Spearhead client-retention efforts and drive revenue growth through upselling and cross-selling strategies alongside account sales executives.

• Collaborate with sales, professional services, and customer success teams as part of an integrated cross-functional group.

• Create and maintain strategic account plans that encompass client objectives, risks, opportunities, and business outcomes.

• Advocate for the customer's voice within the organization, ensuring alignment of product development, support, and service delivery with client requirements.

• Monitor account health and performance through the use of data and insights.

• Anticipate challenges and enhance adoption and customer satisfaction proactively.

• Establish long-term partnerships, enhance client satisfaction, and identify opportunities for portfolio growth.

⛳️ Requirements

• A minimum of 4 years of direct experience in managing client accounts, with an emphasis on customer success and business advancement.

• Demonstrated experience in account management, ideally within the SaaS or software industry.

• Strong knowledge of SaaS business models and customer lifecycle management.

• Familiarity with solution selling or consultative selling approaches.

• Understanding of customer success best practices and strategies for account retention.

• Outstanding relationship-building and communication abilities, utilizing a consultative, customer-focused approach.

• Capacity to lead cross-functional teams and oversee multiple stakeholder relationships in complex environments.

• Comfort with commercial conversations, contract negotiations, and accountability for revenue.

• Strategic mindset with a results-oriented focus.

• Ability to convert business needs into practical solutions.

• Willingness to travel as necessary throughout the region.

🏝️ Benefits

• Comprehensive training and support to encourage innovation, adaptability to rapid changes, and exploration of diverse career paths.

• An inclusive workplace culture and environment.

• Compensation and benefits that reflect performance levels.

• Opportunities for career development and a commitment to professional growth.

• Access to AI tools and training designed to enhance creativity and productivity.

• An equal opportunity employer dedicated to diversity and inclusion.