Sales Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and cultivate essential client relationships within a designated portfolio of leading UK automotive retail accounts.

• Act as the main point of contact, fostering trusted-advisor relationships with senior stakeholders.

• Drive initiatives aimed at client retention and revenue growth through upselling and cross-selling strategies in collaboration with sales executives.

• Coordinate efforts among sales, professional services, and customer success teams within a cross-functional pod.

• Create and sustain strategic account plans that encompass client objectives, risks, opportunities, and business outcomes.

• Advocate for the customer perspective internally, ensuring alignment of product development, support, and service delivery with client requirements.

• Monitor account health and performance through data analysis and insights.

• Proactively tackle challenges to enhance adoption and customer satisfaction.

• Forge long-term partnerships, enhance client satisfaction, and pinpoint opportunities for portfolio expansion.

⛳️ Requirements

• Minimum of 4 years of practical experience in managing client accounts with an emphasis on customer success and business growth.

• Demonstrated experience in account management, ideally within the SaaS or software industry.

• Strong comprehension of SaaS business models and customer lifecycle management.

• Knowledge of solution selling or consultative selling approaches.

• Familiarity with customer success best practices and strategies for account retention.

• Outstanding relationship-building and communication skills, adopting a consultative and customer-focused approach.

• Capability to lead cross-functional teams and handle multiple stakeholder relationships in complex settings.

• Comfortable engaging in commercial discussions, contract negotiations, and revenue accountability.

• Strategic, results-oriented mindset with the ability to convert business needs into actionable solutions.

• Willingness to travel as required throughout the region.

• Experience in automotive retail is advantageous but not mandatory.

• Academic credentials are not a prerequisite; selection is based on experience and potential.

🏝️ Benefits

• Training and support for exploring new ideas, adapting to changes, and pursuing diverse career paths.

• Investment in career development along with opportunities for advancement.

• An inclusive work environment and culture.

• Training in AI tools to enhance creativity and productivity.

• Performance-based compensation and benefits.