Sales Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and cultivate significant client relationships within a designated portfolio of leading UK automotive retail accounts.

• Act as the main contact point and establish trusted-advisor relationships with senior stakeholders.

• Spearhead initiatives aimed at client retention and revenue growth through upselling and cross-selling strategies alongside sales executives.

• Facilitate collaboration among sales, professional services, and customer success teams within a cross-functional group.

• Create and uphold strategic account plans that encompass client objectives, risks, opportunities, and business outcomes.

• Advocate for the customer's perspective internally, ensuring alignment of product development, support, and service delivery with client requirements.

• Monitor account health and performance through data and insights.

• Proactively tackle challenges and enhance product adoption and customer satisfaction.

• Foster long-term partnerships, enhance client satisfaction, and pinpoint opportunities for portfolio expansion.

⛳️ Requirements

• Minimum of 4 years of practical experience in managing client accounts, emphasizing customer success and business growth.

• Demonstrated experience in account management, ideally within the SaaS or software industry.

• Solid understanding of SaaS business models and customer lifecycle management.

• Knowledge of solution selling or consultative selling methodologies.

• Familiarity with best practices in customer success and strategies for account retention.

• Outstanding relationship-building and communication abilities with a consultative, customer-focused approach.

• Capability to lead cross-functional teams and manage multiple stakeholder relationships within complex environments.

• Comfortable engaging in commercial discussions, contract negotiations, and handling revenue accountability.

• Strategic, results-oriented mindset with the ability to convert business needs into actionable solutions.

• Willingness to travel as necessary throughout the region.

• Experience in the automotive retail sector is advantageous but not mandatory.

• No formal academic qualifications are required; selection will be based on experience and potential.

🏝️ Benefits

• Comprehensive training and support to encourage innovation, adaptability to rapid changes, and exploration of various career paths.

• Opportunities for career development and a commitment to employee growth.

• A diverse and inclusive workplace culture.

• An equal opportunity employer.

• Training in AI tools to enhance creativity and productivity.

• Performance-based compensation and benefits.