Sales Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage designated Brumark customer accounts.

• Foster and enhance long-term relationships with clients to promote customer loyalty and repeat business.

• Act as the main point of contact for customer inquiries, product details, quotes, orders, and project specifications.

• Gain insights into customer needs, buying behavior, and future events.

• Maintain prompt and professional communication with clients.

• Follow up on estimates, outstanding orders, and customer requests.

• Resolve customer issues by collaborating with internal teams.

• Keep precise records of accounts, pricing details, and order history.

• Identify avenues for revenue enhancement within current customer accounts.

• Advocate for additional Brumark flooring products and services tailored to customer requirements.

• Cultivate new business prospects through customer referrals, industry connections, and incoming inquiries.

• Track customer activity to pinpoint opportunities for account growth.

• Maintain accurate information regarding the sales pipeline and account forecasts.

• Strive towards predefined objectives for account retention, revenue enhancement, and sales performance.

• Collaborate with management to formulate sales strategies and opportunities for account development.

• Generate precise quotes, estimates, and pricing proposals.

• Input, process, and monitor customer orders.

• Verify product specifications, quantities, availability, pricing, and delivery requirements.

• Coordinate with Operations, Production, Warehouse, Shipping, and Installation teams to guarantee successful order fulfillment.

• Communicate project timelines, customer expectations, and special requirements.

• Monitor order status and proactively address potential delays or modifications.

• Ensure customer records and project documentation are complete and accurate.

• Provide backup support to other account managers as required.

• Deliver exceptional customer service throughout the sales and order fulfillment phases.

• Develop and sustain a thorough understanding of Brumark's flooring products and services.

• Assist clients in identifying suitable flooring solutions based on their project needs.

• Comprehend trade show and event timelines, shipping schedules, and installation requirements.

• Respond professionally to urgent inquiries and last-minute project modifications.

• Stay updated on industry trends, product advancements, and changing customer needs.

⛳️ Requirements

• High school diploma or equivalent is required; further education is preferred.

• A minimum of three years of experience in sales, account management, or business-to-business customer relationship management.

• Previous experience in the trade show, exhibition, event production, specialty flooring, or similar industry is strongly preferred.

• Proven ability to manage and expand existing customer accounts.

• Experience in preparing quotes, processing orders, and coordinating customer projects.

• Strong written and verbal communication skills.

• Exceptional organizational, time-management, and problem-solving capabilities.

• Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.

• Ability to work autonomously and maintain productivity in a remote setting.

• Capacity to manage multiple customer accounts and competing deadlines.

• Willingness to learn about Brumark's products, procedures, and industry-specific software.

• Consistent availability during specified business hours.

• Occasional evening and weekend availability may be necessary.

• Occasional business travel may be required.

• Capability to perform computer-based and administrative tasks for extended periods.

• Ability to communicate effectively via telephone, email, and virtual meetings.

• Willingness to attend occasional customer meetings, trade shows, or company events.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.

• Opportunities for occasional business travel for customer meetings, company events, or industry-related activities.

• Participation in product training and professional development opportunities.

• Reasonable accommodations for qualified applicants and employees with disabilities.