Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee 100–200 mid and mass market accounts

• Ensure a positive customer experience, maintain customer relationships, and drive revenue growth

• Manage renewals, develop relationships, and identify upsell opportunities

• Provide support to the designated client base and promptly address customer inquiries and issues

• Consult with clients and deliver quotes for renewals and growth

• Ensure accurate processing of orders

• Achieve or surpass assigned renewal rates and growth objectives

• Monitor at-risk accounts, non-renewals, pending renewals, and reasons for cancellations

• Grasp product offerings, subscription models, and renewal licensing frameworks

• Generate sales opportunities through account sales strategies and processes

• Evaluate, clarify, and confirm customer needs and decision-making structures

• Make calls to cultivate new revenue streams with current clients

• Communicate solution value through use cases and in-depth product/service knowledge

• Implement solution selling and optimize margins through value-added, long-term solutions

• Work collaboratively with Sales, Marketing, Channel, and Technical teams on global market insights

• Conduct quarterly business reviews with at least 75% of accounts during their renewal year

⛳️ Requirements

• Generally requires a 4-year degree and 2–4 years of relevant experience; or an advanced degree without experience; or equivalent practical experience

• Proficiency in Microsoft Suite is mandatory

• Strong Excel skills are essential

• Experience with Salesforce is highly preferred

• Background in software sales is strongly preferred

• Proven experience in cross-selling/upselling and managing renewals is required

• Must be willing to travel to an Arrow office location as requested by Arrow leadership

• 50% travel is necessary

🏝️ Benefits

• Competitive financial remuneration

• Comprehensive benefits package

• Benefits may vary by country in accordance with local policies and regulations

• Fully remote work arrangement available

• Travel opportunities, with travel required 50% of the time