Sales Account Development Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of renewal discussions for CeriFi's Accounting and Legal product offerings.

• Actively reach out to previous customers and those who have previously declined to rekindle relationships and regain business.

• Oversee renewal campaigns and customer outreach via phone, email, and digital channels.

• Meet renewal, retention, and customer growth objectives through consultative discussions and outstanding service.

• Spot whitespace opportunities within current customer accounts and introduce pertinent products and services.

• Seek new customers for CPEdge, LegalEdge, and other educational solutions.

• Collaborate with Account Managers on significant expansion prospects.

• Propose learning solutions based on customer requirements and professional development aspirations.

• Establish trusted relationships with accounting and legal professionals through proactive outreach and tailored service.

• Assist customers with product suggestions, enrollment inquiries, and purchasing choices.

• Act as a resource on CeriFi's educational offerings and product solutions.

• Provide support for inbound sales inquiries as required.

• Keep precise customer records, opportunities, and forecasts in Salesforce CRM.

• Utilize Revenue Grid to oversee renewal campaigns, customer sequences, and follow-up tasks.

• Monitor customer interactions and maintain pipeline visibility for accurate forecasting.

• Conduct account research and identify future opportunities for customer engagement.

• Work in collaboration with Sales, Marketing, Customer Success, and Digital teams.

• Share insights from customers to enhance sales strategies and product offerings.

• Broaden knowledge of CeriFi's products, services, and the industries served.

• Contribute innovative ideas to enhance customer engagement, sales processes, and team performance.

⛳️ Requirements

• Bachelor's degree preferred or equivalent experience in sales.

• 1–3 years of experience in inside sales, account management, customer success, or business development.

• Experience with managing renewals, customer retention, or account growth is advantageous.

• Exceptional communication and relationship-building abilities.

• Consultative selling method with the capability to identify customer needs and propose solutions.

• Familiarity with Salesforce or another CRM system.

• Strong organizational skills and the ability to handle multiple customer conversations at once.

• Comfortable with making outbound calls and engaging customers through phone, email, and digital means.

• Self-driven, resilient, and results-oriented with a positive outlook.

• Enthusiasm for learning and assisting professionals in achieving their career objectives.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Supportive and collaborative team environment.