ROI Service Administrator

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Handle incoming inquiries related to the release of information (ROI) requests for medical records.

• Offer solutions and provide updates regarding the status of medical record requests.

• Enter corrective actions into the corporate database to ensure timely processing of release-of-information requests.

• Utilize ROI Online and various Electronic Medical Systems.

• Take calls from requesters seeking information about medical records.

• Respond to inquiries about request statuses, ensuring that calls are handled promptly and courteously, adhering to established standards and metrics.

• Refer complex issues to the Supervisor for further assistance.

• Foster positive relationships with hospital clients and individuals making ROI requests.

• Stay informed about HIPAA, HITECH, state and federal regulations, and facility requirements.

• Engage in weekly customer service meetings to evaluate trends, identify training opportunities, enhance skills, and address client/requester concerns.

• Access and navigate multiple EMR systems to verify the status of inquiries.

• Carry out additional responsibilities as assigned by management.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• College coursework is advantageous but not mandatory.

• Familiarity with MRO daily processes and models; 6 months of experience is preferred.

• Ability to make independent judgments and apply critical thinking based on practical knowledge and business insight.

• Proficient computer skills.

• Strong data entry accuracy and attention to detail.

• Previous customer service experience is highly preferred.

• Excellent problem-solving abilities.

• Outstanding interpersonal skills and the ability to build effective relationships with colleagues and requesters.

• Capability to work efficiently and independently in high-volume production settings.

• Proven verbal communication proficiency.

• Willingness to work during hours aligned with the Mountain/Pacific Time Zones.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k) plan