Robotics Solutions Engineer – Field Service

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Execute system setup, movement, installation, commissioning support, preventive maintenance, repairs, calibration, testing, upgrades, and decommissioning for robotic medical systems and related equipment.

• Diagnose mechanical, electrical, electro-mechanical, software, firmware, and system-performance challenges.

• Address both scheduled and unscheduled service requirements to enhance reliability, uptime, and customer satisfaction.

• Conduct inspections, implement field actions, perform software and firmware updates, and validate service tools.

• Elevate complex or unfamiliar problems and collaborate with RSEs, Technical Support, Service Innovation Engineering, and cross-functional teams.

• Liaise with hospital stakeholders regarding service appointments, equipment access, site readiness, operating-room specifications, and safe equipment handling.

• Keep service records, including work orders, field activity documentation, parts utilization, time logs, product-performance data, and system configuration information.

• Oversee spare parts, calibrated tools, service equipment, laptops, and other company assets.

• Adhere to hospital protocols, privacy standards, infection control measures, GMP/ISO guidelines, and Environmental, Health, and Safety regulations.

• Balance scheduled work, customer requirements, documentation, travel, and task priorities effectively.

• Engage in training sessions and share field expertise with colleagues.

• Collect service data, identify recurring issues, and provide suggestions for ongoing improvement.

• Foster constructive relationships with customers, colleagues, and cross-functional partners.

• Offer status updates and communicate service risks, delays, and issues to support teams and leadership.

⛳️ Requirements

• 2-3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical field.

• Foundational understanding of mechanical, electrical, electro-mechanical, software, and computer-based troubleshooting.

• Experience in supporting installation, commissioning, ongoing support, calibration, functional testing, or preventive maintenance.

• Basic knowledge of regulated medical-device environments, including quality systems, documentation, GMP/ISO standards, and safety requirements.

• Strong troubleshooting and problem-solving capabilities.

• Excellent customer-service skills.

• Proficiency in both spoken and written English.

• Ability to organize and prioritize both planned and unplanned tasks while maintaining precise documentation.

• Capacity to work independently on qualified tasks and collaborate effectively within a team setting.

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

• Basic understanding of parts, inventory, service tools, and calibrated equipment controls.

• Ability to learn software and firmware upgrade processes, remote support practices, and service tool workflows.

• Valid driver's license and capability to meet hospital credentialing requirements, where applicable.

• Willingness to work in hospitals, operating room support areas, customer locations, and manufacturing environments.

• Flexibility to work varying hours, including early mornings, evenings, weekends, or on-call shifts.

• Ability to stand, bend, kneel, and work in confined or equipment-access areas for extended durations.

• Capability to safely lift up to 44 lbs.

• Approximately 80% local/regional travel and up to 20% domestic U.S. travel as required.

🏝️ Benefits

• Overtime eligibility.

• Formal training and technical/product instruction.

• Equal opportunity employment.

• Inclusive interview process and accommodations for disabilities.