Field Service Technician II

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Install, wire, connect, calibrate, analyze, troubleshoot, and maintain automated traffic enforcement systems, field WAN networks, and surveillance equipment.

• Document, install, upgrade, or replace hardware and software systems as necessary.

• Independently travel to various cities and collaborate with subcontractors and ATS engineering personnel to install and maintain red-light camera and speed-enforcement systems.

• Accomplish 95% of tasks within the established Service Level Agreement.

• Limit same-site repeat repair visits to 5% or fewer within the same month.

• Complete installations without any repeat visits within 30 days.

• Attain 95% month-end inventory accuracy.

• Adhere to company safety protocols and maintain zero controllable work-related collisions/incidents.

• Submit comprehensive, accurate, and timely documentation.

• Execute basic electrical work, wiring, and troubleshooting for both mechanical and electronic equipment.

• Install digital camera systems on street poles, sensors, DSL and wireless communications, and power/control boxes.

• Tune and configure red-light camera and speed-enforcement systems.

• Plan and oversee maintenance routines.

• Diagnose, troubleshoot, and rectify system issues.

• Provide quality-control support.

• Maintain inventory of equipment, assignments, service data, truck stock parts, and tools.

• Communicate effectively with customers and subcontractors in the field.

• Conduct studies for new camera locations utilizing temporarily installed intersection equipment.

• Offer technical training to personnel and departments as needed.

• Prioritize, plan, and manage time efficiently.

• Testify in court when required regarding equipment setup, testing, and documented results.

⛳️ Requirements

• Must obtain OSHA 10 certification within 60 days of hire date.

• At least 2 years of experience troubleshooting and repairing electronic components, 110 volt power and connectivity wiring, computer hardware, and data/video cabling.

• Minimum age of 21 (to qualify for corporate insurance coverage).

• Valid driver's license is required.

• Familiarity with wireless devices and related connectivity.

• Demonstrated experience in configuring and troubleshooting electronic/electrical devices.

• Strong electronics and computer skills for configuration and troubleshooting tasks.

• Proficient in Microsoft Windows operating systems.

• Capable of conducting effective diagnostics and problem-solving while exercising sound judgment.

• Excellent verbal and written communication skills.

• Ability to work independently, responsibly, and safely in the field.

• Competence to work effectively both individually, in a team, and with subcontractors.

• Ability to bend and lift 50–75 lbs. and operate hand and power tools.

• Regular driving and operation of bucket trucks required.

• Ability to operate a bucket at heights up to 32 feet independently and use a ladder.

• Capability to handle regular exposure to outdoor elements and access confined spaces.

• Extensive travel, up to 75% of the time, across the United States.

🏝️ Benefits

• Equal Opportunity Employer

• Company credit card account for expense reimbursement while in the field