Field Service Technician

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Execute the service, repair, and/or installation of products or IT solutions at customer locations.

• Conduct electrical and mechanical testing as per maintenance contracts.

• Identify system failures and recommend cost-effective solutions.

• Forward complex issues to higher-level technical support or quality reporting systems.

• Respond to customer support inquiries within the Northeastern Region.

• Provide technical assistance and field service for In-Situ Process Sensors and Analyzers, encompassing In-Situ, ChemScan, and Partech products.

• Carry out on-site installation, calibration, and training for process sensors and online water analysis instruments.

• Support customers with product reliability through both remote and on-site service and provision of replacement parts.

• Collaborate with site owners and contractors to ensure successful equipment installation.

• Cultivate regional customer relationships.

• Assist the Regional Sales Manager with technical support and pilot/demo initiatives.

• Participate in product and application training sessions.

• Keep an accurate inventory of the field service kit.

• Document detailed service reports that include troubleshooting, parts utilized, and analyzer data.

• Assess unmet customer needs, advocate for service offerings, and assist in lead generation and the completion of service jobs/offerings.

⛳️ Requirements

• Minimum of 2 years of experience in Troubleshooting & Diagnostics.

• Mechanical expertise.

• Strong technical foundation with proficient mechanical and electrical skills.

• Completion of a chemistry course with a fundamental understanding.

• Familiarity with industrial instrumentation.

• Basic understanding of PLC equipment communication.

• Excellent communication abilities.

• Proficiency in Microsoft Windows and Office suite.

• Willingness to travel about 75% of the time to customer sites.

• Capability to travel with and lift/carry a field service supply kit weighing between 50–65 pounds.

• Ability to perform tasks in noisy environments.

• Capacity to work in challenging weather and temperature conditions.

• High School Diploma or GED is preferred.

🏝️ Benefits

• Comprehensive onboarding and training options.

• Opportunities for career coaching and development.

• Health benefits package.

• 401(k) plan.

• Eligibility for bonus pay.

• Paid time off.

• Medical, dental, and vision insurance.

• Flexible remote work arrangement.