Robotics Maintenance & Field Service Technician II / III

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Implement new robotic systems at client locations, encompassing installation, commissioning, validation, and handover to customers.

• Conduct preventative maintenance on autonomous robotic systems.

• Diagnose and resolve mechanical, electrical, pneumatic, controls, and networking-related challenges.

• Carry out repairs, upgrades, retrofits, and modifications in the field.

• Assist customers in ramping up and achieving operational readiness post-deployment.

• Collaborate directly with clients to enhance uptime, reliability, and operational efficiency.

• Record failures, gather field data, and aid in root cause analyses.

• Work closely with Engineering to enhance product reliability and maintainability.

• Contribute to the creation of maintenance protocols, service standards, troubleshooting manuals, and best practices.

• Aid in product validation, pilot projects, and the introduction of new products.

• Travel across the United States for deployments, preventative maintenance, troubleshooting, upgrades, and urgent service situations.

• Support client operations as part of Tutor's Maintenance and Field Service team.

• Impact future product design, reliability enhancements, and fleet scalability.

⛳️ Requirements

• Proven experience in troubleshooting, repairing, assembling, maintaining, or deploying electromechanical systems.

• Strong mechanical skills and hands-on problem-solving capabilities.

• Proficiency in diagnosing electrical, mechanical, pneumatic, and control-related issues.

• Familiarity with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC machinery, AGVs, AMRs, or comparable systems.

• Ability to interpret electrical schematics, mechanical drawings, and technical documentation.

• Proficient in using hand tools, power tools, multimeters, and diagnostic equipment.

• Excellent communication skills and a professional demeanor when interacting with customers.

• Capable of working independently and taking charge of problem-solving.

• Eagerness to learn new technologies and thrive in a fast-paced environment.

• Valid driver's license and readiness to travel extensively.

• Approximately 75% travel required across the United States.

• Experience in robotics or automation is an advantage.

• Field service background is an advantage.

• Experience in PLC troubleshooting is a plus.

• Knowledge of networking or Linux is a plus.

• Familiarity with ROS is a plus.

• Experience in a startup or high-growth company is a plus.

• Military technical background is a plus.

• Experience in fabrication, machining, welding, or 3D printing is a plus.

• An Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, or a related discipline is a plus.

🏝️ Benefits

• Comprehensive employer-covered health insurance.

• Managed 401(k) plan.

• Regular meals provided in the office.

• Unlimited paid time off (PTO).

• Paid holidays.

• Social events to foster team bonding.

• A collaborative and low-ego work environment.

• Empowered to take ownership and address real challenges.