Engine Field Service Technician, Level I

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct preventative maintenance and perform basic repairs on engines and associated components at customer locations.

• Identify and troubleshoot technical problems utilizing service tools, equipment, software, and guided workflows.

• Repair, disassemble, inspect, replace, and reassemble engine or power-generation components.

• Verify completed repairs and ensure products function as intended.

• Escalate complex or unresolved technical matters.

• Document troubleshooting processes, repairs, technical observations, service results, worksheets, timesheets, and warranty claims.

• Monitor live fault codes and address select issues by phone or escalate them to dealerships.

• Create cases, assign tasks, track critical fault codes, and generate daily reports and analyses.

• Respond to inbound customer inquiries and provide support via toll-free phone, email, chat, and PCC.

• Update customer cases and closure details in Cummins systems and Salesforce.

• Offer information regarding dealerships, parts depots, service networks, parts, spares, training, and technical literature.

• Follow up with field offices and process owners to address customer concerns.

• Maintain service vehicles, tools, and equipment.

• Adhere to HSE policies and utilize required PPE.

• Provide 24x7 support to dealership and field service teams as necessary.

⛳️ Requirements

• Vocational Diploma / ITI or an equivalent qualification from a relevant technical institution.

• Technical qualification in Mechanical, Automobile, Diesel, Electrical, or a related discipline.

• A locally valid driving license/permit is mandatory.

• Basic practical knowledge of engines and related products.

• Minimal workshop-related experience is necessary.

• Strong foundational knowledge in mechanics and basic electrical systems.

• Hands-on ability to troubleshoot and repair equipment.

• Capability to work independently at customer sites.

• Proficient in accurately documenting service activities and technical observations.

• Willingness to work rotational shifts in a 24x7 operational environment, including night, morning, and afternoon shifts.

• Open to working on weekends and public holidays.

• Proficient in using electronic service tools and diagnostic equipment.

• Ability to comply with HSE policies, procedures, legislation, and PPE requirements.

🏝️ Benefits

• 5-day work week with days off as per the roster.

• Access to required technical and business training.

• Eligibility for relocation.

• Commitment to equal employment opportunities.