Roadside Assistance Territory Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Develop and maintain relationships with contractors to ensure that the delivery of Roadside Assistance meets or surpasses established Quality Standards.

• Collect information and documentation to support management in assessing eligibility for participation in Roadside Assistance.

• Facilitate or assist in the onboarding process for successful candidates in Roadside Assistance.

• Safeguard the AAA brand by overseeing logo usage and ensuring compliance throughout all relationships.

• Offer facilities guidance to enhance efficiency and minimize costs.

• Advocate for and support the Roadside Assistance, AAR, and Battery programs.

• Conduct training sessions on procedures and program standards.

• Encourage and promote AAA equipment programs within designated facilities.

• Investigate and resolve member complaints in collaboration with the Member Relations Department.

• Inspect vehicles, facilities, and equipment as necessary to address member concerns.

• Recruit Roadside Assistance facilities to effectively service the assigned region.

• Respond to inquiries from prospective facilities and perform equipment evaluations.

• Analyze performance deficiencies and service challenges, reporting findings to management.

• Investigate and resolve billing disputes with contracted facilities.

• Manage projects with minimal supervision while contributing to the development of new or improved programs.

• Attend towing association meetings and trade shows.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree; equivalent experience may be accepted in place of a degree.

• A minimum of 4 years’ experience in account or vendor management, business consultation, or a business ownership role; or 8+ years’ experience in a dispatch position; or 5+ years’ experience in a fleet supervisory role that involves collaboration with vendors, service providers, or drivers.

• Proficient in complaint handling and arbitration techniques.

• Possession of a valid driver’s license with a clean driving record.

• Candidate must live within a reasonable commuting distance from the designated territory.

• Willingness to travel frequently throughout the designated territory in central Connecticut.

🏝️ Benefits

• Paid Time Off accrual starting from day one.

• 8 Paid Holidays.

• 401(k) plan with a company match of up to 7%.

• Medical, Dental, and Vision Insurance.

• Complimentary Life Insurance.

• Flexible Spending Accounts for Dependent Care, Health Care, and Medical Care.

• Employee Assistance and Wellness Programs.

• Tuition reimbursement.

• Complimentary AAA Premier Level Membership and Discounts.

• Up to 2 weeks of Paid Parental Leave.

• 2+ weeks of PTO within your first year.

• Paid company holidays.

• Company-sponsored volunteer opportunities, including 1 volunteer day per year.

• Continuous learning reimbursement up to $5,250 annually.