Account Manager, Small Business

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Drive substantial revenue growth within a designated SMB portfolio by surpassing monthly Net Dollar Retention goals through effective account management and proactive identification of expansion opportunities.

• Collaborate with Customer Success to ensure customer adoption, fulfill needs, and uncover organizational growth opportunities.

• Reduce churn and enhance retention by delivering value, fostering relationships, and serving as a trusted advisor.

• Conduct regular account health assessments and communicate customer value along with ongoing growth strategies.

• Gain an understanding of clients' businesses, challenges, and objectives to reveal opportunities for PandaDoc's solution.

• Work alongside Customer Success, Legal, Accounting, Product, and other cross-functional teams.

• Provide precise weekly revenue forecasts to leadership.

• Maintain CRM accuracy by updating opportunities and account details.

• Promote PandaDoc by showcasing product value and articulating benefits to SMB customers.

• Relay feature requests and product insights to the Product team and facilitate meetings.

• Engage in ongoing enablement and company-sponsored training.

⛳️ Requirements

• Highly competitive and motivated to achieve individual and team objectives, with a strong desire to excel in a dynamic environment.

• Analytical and data-oriented, with a passion for utilizing insights to discover opportunities and strategically prospect within your assigned accounts.

• Displays adaptability and a growth mindset, welcoming new processes and contributing to innovative solutions.

• Self-driven, resourceful, adaptable, gritty, and highly motivated.

• A strong commitment to continuous learning, with a genuine enthusiasm for understanding our product and delivering outstanding customer experiences.

• Proven experience in conducting effective in-person and virtual meetings with clients.

• Exceptional written and verbal communication skills, with the capability to clearly and confidently articulate value propositions.

• Ability to work independently while effectively collaborating with diverse teams across different office locations.

• Quick learner with excellent organizational skills and the capacity to manage multiple priorities simultaneously.

• 2-3+ years of demonstrated success in a quota-carrying Account Manager or Account Executive role, preferably within the SaaS industry.

• Strong computer skills; prior experience with Gong, Slack, Salesforce, SalesLoft, and/or PandaDoc is advantageous.

• Proven ability to accurately forecast revenue and contribute to dependable business projections.

• Experience in owning and managing the full renewal cycle.

• A consistent history of exceeding sales targets and achieving measurable outcomes.

• Familiarity with the SMB market and its distinct challenges and opportunities.

🏝️ Benefits

• An honest, open culture that prioritizes feedback and encourages both professional and personal development.

• 6 self-care days.

• A competitive salary.

• Emphasis on work-life balance.

• Supportive co-workers.

• Innovative virtual team-bonding events.