River Cruise Product Development Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish the strategic framework and product roadmap for Trafalgar River.

• Create and introduce river cruise itineraries across the Rhine, Main, Danube, Seine, and future destinations.

• Oversee routing, sailing schedules, shore excursions, inclusions, and daily experiences.

• Collaborate with Revenue Management, Yield, and Commercial teams on pricing, deployment, load factor strategies, and margin optimization.

• Identify and secure appropriate river cruise partners and suppliers for shore experiences.

• Define and enhance the comprehensive guest experience and service standards.

• Coordinate efforts among Product, Contracting, Operations, Hospitality, Nautical, and Marketing teams.

• Conduct competitive analysis and market research.

• Develop product narratives, support brand positioning, and prepare operational documentation.

• Establish quality assurance processes and evaluate guest feedback.

• Brief Cruise Directors and onboard teams regarding the product vision.

• Drive ongoing product improvements.

• Launch new itineraries on new vessels in alignment with the Value Creation plan.

• Adjust existing itineraries to enhance sales and guest satisfaction.

• Model costs, evaluate ROI, and drive profitable growth in collaboration with the finance team.

• Assist in achieving sales and NPS targets.

⛳️ Requirements

• Comprehensive knowledge of destinations and waterways, particularly in Europe, including routing, port logistics, and excursion feasibility.

• Extensive experience in product development or contracting within the cruising sector.

• Experience in the global cruising industry is a plus.

• Proven capability to translate brand identity into guest-focused product design.

• Excellent collaboration skills across various functions and stakeholders.

• Outstanding written and verbal communication abilities.

• Entrepreneurial mindset driven by the desire to build and scale a new product category.

• Strategic thinker with meticulous attention to operational details.

• High proficiency in Excel for cost analysis, itinerary management, and product tracking.

• Creative and culturally curious, passionate about connecting travelers with destinations.

• Collaborative and approachable, reflecting Trafalgar’s warm and human brand spirit.

• Commitment to responsible tourism and TTC’s Make Travel Matter® initiative.

• International travel is necessary.

• Applicants must reside in an EU/EFTA country or the UK.

🏝️ Benefits

• Home-based work option.

• Opportunity to work at one of the TTC offices in the EU, UK, or Switzerland.

• International travel opportunities/requirements.

• Chance to work on an entirely new product line.

• Collaboration with global and cross-functional teams.