RevOps Lead

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take ownership of member conversion through AI-powered calls and human interactions by enhancing scripts, follow-up sequences, and objection handling techniques.

• Evaluate conversion strategies and provide coaching to human agents.

• Determine the handoff points between AI calls and human representatives, as well as the transition to Lifecycle.

• Oversee comprehensive demand-funnel dashboards in Hex, tracking leads, approvals, bookings, and move-ins.

• Generate detailed reports on conversion rates, drop-offs, and velocity at each stage.

• Collaborate with Member Success to detect changes in churn risk and behavioral events, and proactively engage in retention outreach.

• Initiate retention and transfer offers via caller campaigns or lifecycle messaging.

• Enhance lead routing, maintain CRM integrity, improve experimental instrumentation, and set SLAs across Performance Marketing, Lifecycle, Member Acquisition, and Member Success teams.

• Convert funnel data into actionable insights for leadership.

• Gradually broaden responsibilities from conversion and outreach to encompass the wider Demand Growth function.

⛳️ Requirements

• A minimum of 5 years of experience in revenue operations, sales operations, growth operations, or funnel analytics.

• Proficiency in SQL or a business intelligence tool such as Hex, Mode, or Looker.

• A robust AI toolkit utilized daily for reporting, call analysis, script drafting and testing, and scaling outreach efforts.

• Practical experience in lead routing, calling operations, script and cadence evaluation, and agent coaching.

• Capability to manage various channels, including AI callers, affiliates, and market launches.

• Exceptional English communication abilities to collaborate effectively with US-based teams and partners.

• Experience in marketplace, proptech, real estate, or two-sided consumer platforms is a plus.

• Background in establishing a RevOps or sales-ops function from the ground up, including instrumentation and cross-team SLAs is a bonus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday leave.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.