Revenue Team Lead – Collections

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Conduct research and resolve complex collection account balances in accordance with DaVita policies as well as federal and state billing regulations.

• Offer continuous training and support for Specialist Patient Account colleagues.

• Analyze weekly and monthly key metrics to pinpoint trends and focus areas.

• Create, document, and execute action plans in collaboration with management.

• Recognize payer trends and identify root causes of billing or claim discrepancies.

• Address or escalate issues to mitigate bad debt.

• Interpret policies regarding exceptions effectively.

• Assess and implement suitable business actions in unclear situations.

• Serve as a resource for colleague inquiries and challenging payer matters.

• Facilitate training for new colleagues and lead both individual and group training sessions.

• Suggest improvements to collection teams, tools, policies, and procedures.

• Conduct close reconciliation approvals for primary, secondary, and tertiary insurance claims.

• Review and authorize adjustments and claim appeals.

• Carry out quality assurance reviews and provide constructive feedback.

• Support departmental initiatives and handle multiple projects concurrently.

• Stay informed about ESRD and Medicare Secondary Provider laws and updates.

• Uphold confidentiality regarding patient, colleague, and company information.

• Participate in team meetings, phone conferences, and training sessions.

• Engage in DaVita village and neighborhood initiatives.

⛳️ Requirements

• High School diploma or equivalent is required.

• Two to four years of experience in healthcare reimbursement and revenue cycle management is preferred.

• Intermediate proficiency in MS Excel, Word, and PowerPoint.

• Availability to accommodate PST hours.

• Strong analytical and problem-solving skills.

• Capability to manage and lead multiple projects, meet deadlines, and adjust priorities as needed.

• Ability to interact positively with all levels within the company.

• Commitment to maintaining confidentiality in accordance with HIPAA regulations and DaVita policies.

• Consistent, regular, and punctual attendance is essential.

• Overtime may be necessary.

• Travel less than 5% is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) matching.

• Paid time off.

• PTO cash out option.

• Family resources available.

• EAP counseling sessions offered.

• Access to Headspace®.

• Backup child and elder care services.

• Maternity/paternity leave provided.

• Opportunities for professional development programs.

• On-demand virtual leadership and development courses available through StarLearning.

• Travel requirements are less than 5%.