PFS Representative – DME Collections

This is a fully remote position, open to applicants in Alabama, +35 more states.

📋 Description

• Oversee and manage patient billing and collection processes.

• Handle payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans as required.

• Reconcile, balance, and pursue outstanding account balances, payments, and denials.

• Investigate payments, denials, and accounts to uncover short/overpayments, discrepancies in contracts, financial class errors, and both internal and external errors.

• Initiate appeals and make corrections when necessary.

• Foster relationships with various business units, hospital departments, and provider offices.

• Recognize trends in payment issues and relay solutions to both internal and external customers.

• Respond to incoming inquiries and place outbound calls to address billing, payment, and accounting concerns.

• Decrease accounts receivable balances and meet outstanding-account targets.

• Utilize systems to document information, provide statistical insights, prepare issue lists, and communicate effectively with payors.

• Operate independently under general supervision and report to a Supervisor or Manager.

⛳️ Requirements

• High school diploma/GED or equivalent practical knowledge.

• At least one year of experience in patient financial services, financial collections, the insurance sector, or healthcare revenue cycle.

• Experience in Patient Financial Services, collections, and Accounts Receivable is required.

• Familiarity with Durable Medical Equipment (DME) and/or Waystar is preferred.

• Capability to manage multiple tasks at once with minimal oversight.

• Ability to work autonomously.

• Excellent interpersonal, verbal, and written communication skills.

• Strong proficiency in common office software, including word processing, spreadsheets, and database applications.

• Experience with company systems and processes is preferred.

• Previous experience in cash collections is preferred.

• Candidates must reside in one of the eligible states: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, or WY.

🏝️ Benefits

• Opportunity for remote work.

• Equipment provided by Banner.

• Flexible scheduling following successful training completion.

• Career growth prospects within the collections/Accounts Receivable sector.

• Engaging and fulfilling career paths.

• Drug-free workplace environment.