Revenue Specialist I – Patient Outreach

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Serve as a patient advocate while assisting them with updates to their primary insurance.

• Ensure the timely and accurate filing of insurance claims.

• Collect payments for any outstanding balances owed by patients.

• Carry out revenue operations tasks associated with medical insurance billing, collections, or patient access.

• Communicate effectively with patients and insurance payers about coverage and reimbursement for dialysis services.

• Review and submit requests for system setup to guarantee that center and payer information is accurately entered into the billing system.

• Respond promptly and accurately to communications from payers.

• Collaborate with revenue operations teams to facilitate smooth processes.

• Partner with insurance counselors, social workers, and facility administrators.

• Identify opportunities for process improvements and changes.

• Maintain up-to-date information on patient accounts.

• Safeguard confidential company and patient information in accordance with HIPAA and DaVita policies.

• Participate in team meetings, phone conferences, and training as required.

• Be available to work overtime as necessary.

⛳️ Requirements

• Experience in RCM/ROPS is required.

• Required experience in patient contact or customer service.

• Exceptional written and verbal communication skills.

• Strong decision-making and problem-solving abilities.

• Capacity to adapt quickly and handle stress effectively.

• Skills in relationship-building.

• High school diploma or equivalent is necessary.

• Basic computer proficiency.

• Familiarity with MS Word, Excel, and Outlook is essential.

• Must possess ROPS revenue cycle management experience.

• Willingness to work overtime as required.

• Ability to adhere to teammate guidelines, employment policies, and departmental or company procedures.

• Commitment to maintaining confidentiality in compliance with HIPAA regulations and DaVita policies.

🏝️ Benefits

• Flexible scheduling options available.

• Enjoy a fun and positive work environment.

• Competitive pay structure based on performance.

• Generous paid time off and a comprehensive benefits package.

• Culture prioritizing community over corporate interests, grounded in core values.

• Access to award-winning education and training across various career paths.

• Performance-based rewards that recognize individual and team contributions.

• Medical, dental, and vision insurance coverage.

• 401(k) matching program.

• Paid time off with the option for PTO cash-out.

• Resources for family support.

• EAP counseling sessions available.

• Access to Headspace® for mental wellness.

• Backup care options for children and elders.

• Maternity and paternity leave provided.

• Opportunities for professional development programs.

• On-demand virtual leadership and development courses available through StarLearning.

• Commitment to being an equal opportunity workplace.