Revenue Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete sell-to-live implementation process, which encompasses stage definitions, entry and exit criteria, Sales-to-Implementation handoff, and comprehensive playbooks.

• Set up Jira project templates, issue types, workflows, CRM-to-Jira automation, and standards for implementation data.

• Convert system requirements into actionable builds in collaboration with Revenue Systems.

• Establish project management practices focused on milestone tracking, dependency management, escalation paths, and capacity forecasting.

• Predict implementation capacity based on closed-won pipeline to aid staffing decisions.

• Develop and execute go-live quality gates, maintain pre-launch checklists and defect logs, and conduct root-cause analysis.

• Manage intake, triage, prioritization, and SLAs for configuration changes post-go-live.

• Create and sustain dashboards and reports that monitor time-to-live, on-time go-live rates, stage aging, capacity utilization, QA defects, and throughput for change requests.

• Assist in weekly operational decisions and support executive reporting.

• Collaborate with Sales, Customer Success, Clinical Operations, Product/Engineering, Revenue Systems, Revenue Intelligence, and Implementation PMO.

⛳️ Requirements

• A minimum of 5 years in implementation operations, professional services operations, program/project management, or Revenue Operations.

• Preferably have experience in B2B SaaS, healthcare, or digital health sectors.

• Proven history of creating repeatable delivery processes and ensuring their adoption by delivery teams.

• Practical experience with Jira or other Atlassian tools, including project and workflow setup.

• CRM experience with HubSpot and Salesforce, including managing a migration.

• Proficient in project management tools and capable of quickly learning unfamiliar systems.

• Ability to construct dashboards, justify metric definitions, and translate stage-aging data into operational insights.

• Excellent documentation skills.

• Strong stakeholder management abilities with delivery teams and senior leadership.

• Comfortable navigating ambiguity and designing systems from the ground up.

• Experience in regulated environments such as healthcare, telehealth, or fintech is an advantage.

🏝️ Benefits

• A flat organizational structure.

• An environment centered on autonomy, competence, and belonging.