Revenue Operations Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Develop, execute, and continually enhance scalable operational workflows, encompassing processes, work queues, routing and prioritization logic, SLAs, controls, escalation pathways, and standard operating procedures.

• Define team priorities, objectives, and success metrics in alignment with organizational and revenue goals.

• Create daily, weekly, and monthly operating routines that provide insight into inventory, aging, throughput, productivity, quality, and outcomes.

• Track operational performance, pinpoint breakdowns and bottlenecks, ascertain root causes, and implement sustainable corrective measures.

• Manage capacity and workload to align resources effectively with business demands and priorities.

• Ensure patient outreach, documentation, and information-sharing adhere to privacy, regulatory, consent, and organizational standards.

• Oversee operational performance across patient revenue recovery pathways, which include specialist-led resolution, digital patient engagement, direct patient outreach, and escalation.

• Enhance segmentation, prioritization, and routing strategies.

• Collaborate with technology, digital, analytics, and Revenue Operations teams to refine workflows, automate manual processes, and eliminate barriers to resolution.

• Build, guide, mentor, and develop a high-performing team of frontline Revenue Specialists.

• Set performance expectations and accountability for productivity, quality, timeliness, and outcomes.

• Offer feedback, career development assistance, and performance coaching.

• Promote team engagement, collaboration, and ownership; lead during periods of change.

• Advocate for DaVita Mission and Values while exemplifying effective leadership behaviors.

• Create and sustain operational performance metrics that link execution to revenue and patient outcomes.

• Utilize operational data to uncover trends, bottlenecks, performance deficiencies, and opportunities for improvement.

• Convert complex data and business challenges into clear operational actions.

• Generate succinct reports for leadership to enhance visibility into performance, risks, root causes, and opportunities.

• Present compelling, data-driven recommendations.

• Prepare and deliver impactful communications tailored to the audience.

• Lead additional special projects as necessary.

⛳️ Requirements

• 5–10 years of progressive professional experience, including leadership in operational processes, workflows, or service delivery functions.

• 2+ years of direct experience in people leadership.

• Excellent written and verbal communication skills, with the ability to convey operational performance and recommendations to senior management.

• Intermediate proficiency in Microsoft Office applications.

• High school diploma or equivalent.

• Preferred: Bachelor's degree in business, healthcare administration, operations, finance, or a related field.

• Preferred: Experience in healthcare revenue cycle, patient financial services, collections, contact center operations, or healthcare operations.

• Preferred: Experience in establishing a new team, operation, or organizational capability from design through implementation and stabilization.

• Preferred: Experience with workflow automation, digital outreach, case management systems, or technology-enabled operations.

🏝️ Benefits

• 401k match

• Healthcare coverage

• Broad range of other benefits

• Equal opportunity workplace

• Up to 10% travel