Revenue Operations Administrator

This is a fully remote position, open to applicants in Panama, +1 more country.

📋 Description

• Assist the sales team by overseeing Revenue Operations communication channels in Slack, email, and HubSpot.

• Respond to inquiries regarding processes, pricing, program eligibility, and marketing materials.

• Direct complex requests to the relevant owner with comprehensive information.

• Monitor open requests until resolution and follow up on any stalled items.

• Create FAQs for the sales teams.

• Ensure deal desk and retention ticket accuracy in HubSpot and Jira.

• Send merchant agreements outside of automation processes.

• Provide support for promotion setups.

• Prepare spiff and rebate data for evaluation.

• Clean and maintain HubSpot records, address duplicates and missing fields, and execute bulk updates.

• Generate new reports as needed.

• Facilitate onboarding and offboarding of sales team members across HubSpot, Map My Customer, and other platforms.

• Manage user permissions, team organization, and territory assignments.

• Extract and distribute recurring reports from HubSpot and Sigma.

• Keep Standard Operating Procedures, process guides, and Confluence pages updated.

⛳️ Requirements

• 1 to 3 years of experience in sales operations, revenue operations, customer support, or administrative support for a US-based company.

• Professional fluency in both written and spoken English.

• Ability to support US sales teams in real-time comfortably.

• Hands-on experience with CRM systems, ideally HubSpot, including managing users and permissions.

• Strong proficiency in Google Sheets or Excel.

• Highly organized and detail-oriented approach.

• Ability to accurately follow processes and ensure closure on every request, even in high-volume situations.

• Comfort working independently across different time zones and proactively asking questions.

• Plus: experience in fintech, consumer finance, payments, or B2B SaaS.

• Plus: familiarity with Jira, Confluence, or Sigma.

• Plus: HubSpot certifications.

• Plus: fluency in Spanish.

• Must currently reside in Panama or Guatemala and be able to work from there without the need for relocation.

🏝️ Benefits

• Flexible paid time off days starting from the first day of employment.

• Fully remote work environment.

• Remote work opportunities available in Panama or Guatemala.