Revenue Enablement Manager – Post Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and implement onboarding and continuous enablement programs for Renewals, Customer Success Managers, Solutions and Professional Services, and Support.

• Foster shared knowledge while customizing learning experiences to align with each team's roles.

• Manage competing requests from post-sales leaders and propose an enablement roadmap for FY28.

• Recognize when needs necessitate process improvements, such as RevOps adjustments, rather than training.

• Collaborate with Product and technical specialists to convert product launches into effective readiness initiatives.

• Develop educational experiences, demonstrations, and resources for leveraging product capabilities with customers.

• Partner with Product Marketing to articulate outcomes and differentiators to both business and technical audiences.

• Create programs that enhance discovery, success planning, adoption discussions, value assessments, renewal preparations, risk dialogues, and issue resolution.

• Assist teams in utilizing existing systems efficiently through practical resources, coaching, and ongoing reinforcement.

• Detect skill gaps through customer interactions, team input, and performance indicators.

• Empower managers to coach and reinforce behaviors following formal training sessions.

• Establish learning and behavioral objectives and assess proficiency, adoption, customer signals, and business impact.

• Leverage generative AI to enhance research, content generation, and knowledge accessibility while ensuring accuracy and responsible handling of customer information.

⛳️ Requirements

• 3-5 years of experience in post-sales or enablement roles.

• A minimum of 1-2 years of proven success in creating enablement programs for customer-facing teams within a B2B SaaS or similarly intricate technology environment.

• In-depth understanding of the post-sales lifecycle.

• Experience supporting various functions such as Customer Success, Renewals, Professional Services, Solutions, or Support.

• A history of assisting teams in applying new product knowledge and customer-facing abilities, demonstrating changed behaviors or enhanced performance.

• Technical proficiency to understand an API-based product, work alongside technical experts, and communicate capabilities to both technical and non-technical audiences.

• Familiarity with enabling teams to utilize Gainsight, including CTAs, Cockpit, Success Plans, health scores, and playbooks.

• Strong skills in instructional design, facilitation, writing, and program management.

• Practical experience with generative AI tools like ChatGPT or Claude.

• Discerning judgment to prioritize essential learning needs and cultivate trust among Product, Product Marketing, post-sales leadership, and Operations.

• Experience in search, product discovery, e-commerce, developer tools, or enterprise implementations would be highly advantageous.

• Proven results and the ability to learn technical concepts valued more than a specific degree or linear career trajectory.

🏝️ Benefits

• Flexible workplace model.

• Option to work remotely as a fully remote or hybrid-remote employee within the designated country.

• High-trust environment that allows autonomy in choosing where and when to work for many team members.

• Inclusive workplace promoting diversity and collaboration.

• Autonomy and flexible work arrangements.