Revenue Operations

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure the effectiveness and integration of Mellro’s revenue journey by connecting processes, personnel, data, and tools.

• Map and enhance the revenue journey, from lead generation through to the initial contract, payment, retention, and expansion.

• Organize and oversee transitions among Marketing, SDRs, Closers, Sales Administration, Customer Success, and Finance.

• Identify areas of conversion loss, bottlenecks, rework, parallel tracking systems, and responsibilities lacking clear ownership.

• Collaborate with leadership to define funnel stages, entry and exit criteria, necessary information, and ownership.

• Establish metrics for conversion rates, cycle time, activation, retention, expansion, and funnel quality.

• Document business rules and criteria for metric calculations.

• Investigate inconsistencies among CRM, ClickUp, product systems, spreadsheets, and reports.

• Organize routines for revenue analysis and assist leadership in making informed decisions.

• Transform journey-related issues into actionable requirements for Data, Product, Automation, and Operations.

• Prioritize and oversee enhancements to processes, data, and tools.

• Monitor the implementation, adoption, and outcomes of improvements.

• Create a comprehensive and dependable view of Mellro’s revenue journey.

⛳️ Requirements

• Demonstrated experience in Revenue Operations, Sales Operations, Business Operations, or related fields.

• Proven ability in defining and tracking revenue metrics.

• Proficiency in mapping processes and journeys involving multiple departments.

• Strong skills in spreadsheets and the capability to analyze datasets.

• Competence in converting operational challenges into precise requirements.

• Familiarity with CRM, project management, and data visualization tools.

• Experience in documenting business rules, transitions, and funnel criteria.

• Knowledge of RD Station, BI, SQL, integrations, or automation is advantageous.

• Experience in startups, real estate, fintech, insurance, or financial services is a plus.

• Bachelor’s degree, associate degree, or postgraduate qualification.

• Engagement as an independent contractor.

• Suitable setup for remote work, including a computer or laptop and an appropriate work environment.

🏝️ Benefits

• Cost-of-living or remote-work allowance.

• Flexible hours.

• Day off.

• Access to a wellness platform.