Revenue Operations Analyst

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Develop and maintain reports and dashboards for tracking revenue performance, quotas, commissions, and operational metrics.

• Conduct ad-hoc analyses and in-depth investigations to uncover trends, risks, and underlying causes.

• Assist in sales compensation processes, which includes validating payouts, generating commission reports and reconciliations, managing quotas, reporting on attainment, forecasting, and overseeing special incentive programs.

• Examine discrepancies in compensation, quotas, reports, and data, and collaborate with relevant teams to resolve issues.

• Collaborate with Sales, Account Management, Finance, Business Systems, Enablement, and other stakeholders to establish requirements and enhance processes.

• Offer actionable insights to business leaders aimed at increasing bookings and fostering revenue growth.

• Manage and execute ongoing Revenue Operations processes with precision, prioritization, thorough documentation, and effective communication.

• Identify opportunities to leverage AI and automation to streamline workflows, enhance data quality, minimize manual labor, and boost efficiency.

⛳️ Requirements

• 2-4 years of experience in Revenue Operations, Sales Operations, Business Operations, Finance, Business Analytics, or a comparable analytical role.

• Proven experience in optimizing workflows utilizing Artificial Intelligence (AI).

• Strong proficiency in Microsoft Excel and/or Google Sheets, including handling large datasets, employing formulas, conducting lookups, and performing data validation.

• Experience in creating reports and dashboards using Tableau or another business intelligence tool.

• Familiarity with Salesforce or another CRM platform, along with the ability to quickly learn new systems and business processes.

• Excellent quantitative and qualitative analytical skills, with a focus on root-cause analysis.

• Strong organizational and prioritization abilities.

• Exceptional written and verbal communication skills.

• Ability to collaborate effectively across various organizational levels.

• Comfortable utilizing AI-powered tools for analysis, documentation, process enhancement, automation, and productivity improvement.

• Experience with SQL for data querying and analysis is a plus.

• Familiarity with Snowflake or a similar cloud data warehouse is highly preferred.

• Background in supporting sales compensation, quota management, forecasting, or sales performance reporting is preferred.

• Experience in healthcare and SaaS industries is advantageous but not mandatory.

• Self-motivated, inquisitive, adaptable, and thrives in a dynamic, results-oriented environment.

🏝️ Benefits

• Wellness and childcare subsidy for Costa Rica employees.

• Education discounts for Costa Rica University.

• Access to Gympass for health and fitness applications.

• Telus Employee Assistance Program and mental health resources.

• Additional resources for everyday situations.

• Healthcare benefits in the United States.

• Discount on Dell work-from-home essentials (for United States employees).