Revenue Cycle Service Delivery Senior Director

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee global teams in delivering RCM Huron Managed Services to clients.

• Collaborate with client leaders to convey HMS performance and meet KPI expectations.

• Drive process change management and inform leaders about HMS essential deliverables.

• Work with internal leaders and executives to communicate customer feedback and influence impactful changes.

• Manage the client portfolio while tracking performance KPIs against contractual obligations.

• Concentrate on engagement health metrics, client satisfaction, Net Promoter Scores, and client referrals.

• Partner with client leaders to synchronize operational objectives with performance targets.

• Build and sustain relationships with client leadership in a dynamic, high-growth environment.

• Ensure project teams adhere to industry regulations and Huron's internal standards.

• Maintain accountability across vendor, coding, and centralized business operations.

• Cultivate a positive, accountable, and innovative HMS culture.

• Execute strategies to enhance employee engagement.

• Collaborate with sales leaders on significant client pursuits and broaden HMS’s client base.

• Engage in client credentialing and reference management.

• Work with leaders to develop unique revenue cycle solutions tailored to evolving client needs.

• Formulate strategic visions and operational tactics to improve revenue cycle performance and deliver exceptional results.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• Master’s degree is preferred.

• At least 10 years of experience in revenue cycle management.

• Demonstrated leadership experience with the capability to manage and inspire global teams.

• Comprehensive understanding of Revenue Cycle Operations within hospital and physician environments.

• Outstanding negotiation and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Proficiency in data analysis and reporting tools.

• Minimal travel is required.

• Current U.S. permanent work authorization is necessary.

🏝️ Benefits

• Annual incentive compensation program.

• Medical, dental, and vision coverage for employees and their dependents.

• Wellness programs.

• 401(k) plan with a generous employer match.

• Employee stock purchase plan.

• Paid Time Off policy.

• Paid parental leave.

• Adoption assistance.

• Complimentary annual health screenings and coaching.

• Bank at work.

• On-site workshops.

• Ongoing programs recognizing significant life events of employees.