Revenue Assurance Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist the Revenue Assurance Team in their operations.

• Provide support to the Head of Business Operations, Chief Financial Officer, and Account Management teams.

• Oversee and facilitate customer contract renewal processes within designated Business Areas.

• Monitor and deliver monthly renewal activities.

• Collaborate with Legal, Sales Order Processing, and various operational business teams.

• Contribute to the overarching Revenue Assurance processes.

• Maintain the NEC Revenue Assurance master data.

• Coordinate with Account Management on upcoming contract renewals.

• Take responsibility for contract renewals within set parameters.

• Reach out to customers and third parties via email and phone for contract negotiations.

• Ensure negotiations are completed successfully.

• Adhere to internal sign-off procedures and prepare and present contract overview documentation.

• Assist Sales teams with both internal and external contract-renewal documentation.

• Discuss NEC products at a high level to facilitate contract negotiations.

• Address contract queries from both internal and external stakeholders.

• Maintain precise renewal forecasts in the NEC CRM system.

⛳️ Requirements

• Experience in customer-facing roles.

• Proficient in Microsoft Office Suite.

• Solid understanding of Local Authority/Public Services approval processes.

• Good working knowledge of contract law.

• Familiarity with contractual frameworks.

• Awareness of the Local Government/Public Services environment and its driving factors.

• Ability to engage effectively with high-level managers and senior officers to gather information.

• Understanding of customer retention strategies and achieving high customer satisfaction.

• Capability to adjust interaction levels based on situational needs.

• Strong business reporting skills.

• Excellent verbal and written communication abilities.

• Self-motivated, independent, and a strong team player.

• Strategic and commercial attention to detail.

• Ability to manage workload efficiently and meet deadlines.

• Proficiency in multitasking and balancing customer and internal priorities.

• Willingness and ability to represent NEC in both internal and external meetings.

• Strong relationship-building skills.

• Ability to organize time effectively and determine appropriate resources for job assignments.

• Full and valid UK/EC driving license.

• Pre-existing right to work and travel within the UK.

• Successful vetting, references, and occupational health checks; a DBS check may also be necessary depending on the role.

🏝️ Benefits

• Private Medical Cover paid for by NEC for Employees, with the option to add family members at an additional cost.

• 25 days of paid holiday with the flexibility to buy/sell (FTE).

• 4 x basic salary life assurance cover provided by NEC, with the option to increase coverage for an additional fee.

• Group Pension Plan with employer contributions of up to a maximum of 8.5%.

• Flexible benefits tailored to individual needs.

• Complimentary access to LinkedIn Learning, featuring over 15,000 courses.