Retention Account Manager, SMB

This is a fully remote position, open to applicants in California.

📋 Description

• Maintain a multi-million dollar portfolio of clients

• Comprehend the needs of SMB customers across various sectors

• Implement retention strategies aimed at reducing churn and enhancing contract adoption

• Proactively tackle customer issues and competitive challenges

• Advance the retention approach by leveraging insights on product, operational, and competitive deficiencies

• Work in collaboration with Sales, Support, Product, and Analytics teams to ensure the longevity of retention strategies

⛳️ Requirements

• Over 5 years of experience in Sales, Account Management, or a similar field

• Proven experience in identifying and securing both retention and growth opportunities

• Track record of successfully managing a pipeline to meet revenue objectives

• Strong negotiation and financial literacy abilities

• Exceptional storytelling and vision-setting capabilities

• Outstanding organizational, analytical, written, and verbal communication skills

• A keen interest and understanding of how emerging technologies can enhance services for small and medium-sized businesses

🏝️ Benefits

• Opportunity for remote work

• Comprehensive medical insurance

• Flexible time off policy

• Retirement savings plans

• Modern family planning options