Retail/FS Key Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Build and nurture relationships with current customers through consistent engagement, business assessments, and strategic account planning.

• Enhance account penetration, foster customer loyalty, and drive revenue growth by refining existing programs and launching new solutions.

• Interact with customers at all organizational tiers to align business objectives, evaluate performance metrics, and share insights on industry trends, products, and innovations.

• Generate new business opportunities through prospecting, networking, collaboration with partners, lead generation initiatives, and social selling.

• Meet sales and profitability objectives through customer acquisition, retention, and account growth.

• Identify, present, and finalize multi-product solutions via demonstrations, presentations, and training sessions.

• Deliver ongoing customer support and training across various customer locations.

• Collaborate with internal teams, including sales, marketing, technical, and support staff.

• Manage forecasting, budgeting, CRM updates, expense reports, and other administrative tasks.

• Adhere to company safety protocols and utilize appropriate personal protective equipment (PPE).

• Oversee assigned accounts and create value through technical services, identifying new product opportunities, and selling to existing customers.

• Sustain revenue, price capture, and gross profit while supporting new business initiatives as needed.

⛳️ Requirements

• Demonstrated success in strategic account management and business development.

• Experience in commercial cleaning applications, chemical sales, and food service sectors.

• Strong comprehension of retail and food service operations.

• Familiarity with food safety programs and compliance regulations.

• Proficient in data analysis, business assessments, and customer performance reporting.

• Exceptional communication, presentation, and relationship-building abilities.

• Capacity to influence stakeholders ranging from executive leadership to frontline operations.

• Bachelor’s degree or equivalent professional experience.

• Proficient with Microsoft Office applications and Salesforce CRM.

• Willingness to travel overnight, 30-50% of the time.

• Must possess a valid driver’s license and have an acceptable Motor Vehicle Record.

• Capability to lift up to 50 lbs.

🏝️ Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage starting on your first day.

• 401(k) plan with company matching.

• Company vehicle provided.

• Opportunities for learning and development.

• Paid time off, holidays, and sick leave.

• Eligibility for the Sales Incentive Program (SIP).

• Competitive salary.

• Multiple opportunities for professional growth and advancement.