Retail Repairs & Maintenance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily repair and maintenance of retail store facilities, encompassing HVAC, electrical systems, plumbing, lighting, flooring, and fixtures.

• Ensure that repairs are executed efficiently, cost-effectively, and in accordance with company standards.

• Organize routine and proactive maintenance schedules.

• Manage and oversee external contractors and service providers.

• Conduct store inspections to assess maintenance requirements.

• Oversee planned and reactive repair and maintenance expenditures.

• Negotiate contracts and maintain relationships with third-party service providers.

• Monitor expenses and track costs related to repairs and maintenance.

• Communicate significant project proposals for approval and evaluate project scopes.

• Ensure warranty work is directed to the appropriate vendors and that credit processes are effectively communicated across functions.

• Support the vendor and store communications ticketing system while adhering to Service Level Agreements (SLAs).

• Report on trends and identify opportunities for cost efficiencies.

• Collaborate with the Repairs & Maintenance and Retail Development teams on efficiency initiatives.

• Ensure adherence to health and safety regulations, ADA compliance, building codes, and company standards.

• Provide training, guidance, and feedback to store teams regarding operational standards.

• Lead and engage in Laguna U sessions as required.

• Ensure that store teams have the essential tools and resources.

• Prevent equipment malfunctions and uphold a safe, clean environment for customers.

• Respond swiftly to urgent repair requests.

• Promote excellence in service delivery and enhance positive shopping experiences.

⛳️ Requirements

• High School diploma or equivalent is required.

• An Associate’s degree or higher in Facilities Management, Business Administration, or a related field is preferred.

• Experience in facilities maintenance, repair management, or retail operations.

• Background in retail environments with multi-location operations is preferred.

• Prior experience managing a team, including contractors, vendors, and technicians.

• Strong understanding of building systems, including HVAC, electrical, plumbing, and general repairs.

• Experience with budgeting, cost control, and managing maintenance projects.

• Strong leadership and team management skills.

• Excellent organizational and time management capabilities.

• Ability to multitask and handle competing priorities in a dynamic retail environment.

• Strong communication skills with the ability to interact effectively with store managers, staff, and external vendors.

• Proficient in Google Suite and facilities management software(s).

• May require occasional evening or weekend work.

• Ability to travel between multiple retail locations may be necessary.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and advancement.

• Employee discount programs.

• Flexible work hours.