Retail Pharmacy Account Manager

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Establish and maintain relationships with retail pharmacy field leaders by implementing directives from chain headquarters and pharmacy-focused initiatives.

• Utilize Pfizer’s value proposition to foster mutually advantageous business opportunities and results.

• Leverage stakeholder insights to develop action plans centered around customer needs.

• Customize account management strategies in response to customer requirements and market dynamics.

• Assess customer opportunities by analyzing internal data, stakeholder maps, and Watchtower feedback.

• Train and share approved performance data compliantly with retail pharmacy field leaders.

• Employ the Population Health Discovery Tool to highlight geographic and demographic immunization opportunities.

• Engage in account planning and project management utilizing Pfizer Account Management resources.

• Execute and evaluate customer-focused projects and educational programs.

• Focus on retail areas and monitor the operationalization across communication, education, patient identification, implementation, and inventory.

• Align authorized Pfizer resources with customer immunization programs.

• Enhance project management, field leader education, and workflow engagement tools to drive pull-through.

• Promote internal sharing of best practices related to patient identification, workflow, and counseling within chains.

• Analyze market trends, competitive landscape, and customer history to enhance account interactions.

• Complete the comprehensive account management curriculum and specialized training for retail pharmacy.

• Implement marketing initiatives, present authorized materials, and spearhead strategic projects with immediate, mid-term, and long-term impact.

• Collaborate with the Retail Trade Account Director, local Sales ABMs, and cross-functional teams within Pfizer.

• Develop and contribute to internal customer strategies and RAM plans.

• Grasp customer strategic objectives and prioritize execution across various regions.

• Provide marketing and strategy teams with geographic and customer insights for tailored market materials.

• Maintain compliant communication and collaboration with Sales, Medical, PCA, and Government Relations colleagues.

• Share and expand successful practices across the region and nation.

• Engage with customers both in-person and virtually, including participation in promotional exhibit opportunities.

• Comply with Pfizer's policies, procedures, values, and standards of business conduct.

⛳️ Requirements

• A Bachelor’s Degree is required; an advanced degree in a relevant field is preferred.

• A minimum of 5 years of experience in pharmaceuticals or retail, integrating sales and marketing within these sectors.

• Preferred prior experience in account management within retail pharmacy or large organized customers.

• A valid U.S. driver’s license and a driving record that meets company standards.

• Proven ability to achieve or surpass product performance goals.

• Experience working in a matrix environment and leading through influence across diverse teams.

• Capability to engage and make a significant impact with key decision-makers in large accounts.

• Proficiency in formulating, developing, writing, communicating, and overseeing stakeholder business plans.

• Background in executing and managing complex programs and projects; strong project management skills are essential.

• Experience in collaborating and aligning efforts between field and HQ organizations.

• Previous team management or account management experience is preferred, or an IDP-aligned development role demonstrating leadership.

• Proven history of assessing customer needs and providing relevant cross-functional tools and resources.

• Strong leadership skills, including cross-functional collaboration and resource utilization.

• Experience using data and information to prioritize business opportunities effectively.

• Successful problem-solving skills and experience entering new markets within a structured organization.

• In-depth understanding of the evolving U.S. healthcare landscape, including U.S. Healthcare Reform and its implications for retail pharmacy customers.

• Strong business acumen, problem-solving capabilities, strategic thinking, project management, planning, and prioritization skills.

• Proficiency in delivering executive-level customer engagement presentations and an excellent executive presence.

• Exceptional communication skills to convey public health arguments and clinical value propositions, influencing product acceptance.

• Willingness to travel up to 50% of the time for customer and internal Pfizer meetings.

• Ability to travel domestically and stay overnight when necessary.

• Must reside within the geography or within a commutable distance to the majority of the geography, as approved by leadership.

• Must be authorized to work in the U.S. by any employer.

• Permanent work authorization in the United States is required; U.S. work visa sponsorship is not available now or in the future.

🏝️ Benefits

• Participation in the Pfizer Global Performance Plan with a bonus target of 20.0% of base salary.

• Eligibility for Pfizer’s share-based long-term incentive program.

• 401(k) plan featuring Pfizer Matching Contributions.

• Additional contributions to Pfizer Retirement Savings.

• Paid vacation, holidays, and personal days.

• Paid caregiver/parental and medical leave.

• Coverage for medical, prescription drugs, dental, and vision.

• Relocation assistance may be available based on business requirements and/or eligibility.